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Sutherland

Global BPO providing customer lifecycle management

Especialista en Atención al Cliente 1

Customer SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Completed high school education is required.
  • English proficiency at B2 level is required.
  • Ability to multitask and use multiple systems is required.
  • Active listening and customer-understanding skills are required.
  • Logical thinking for analysis and problem-solving is required.
  • Basic proficiency with technological tools, including customer relationship management software, email, and internal systems, is required.
  • Applicants must be referred by an active Sutherland employee.

Responsibilities

  • Answer calls and resolve inquiries.
  • Meet quality and service-level agreement targets.
  • Provide basic technical support.
  • Inform customers about products and services.
  • Manage renewals and refunds.
  • Retain customers and handle objections.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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