Banquet Server

About Us 

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. 

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guestsunforgettable and unparalleled experiences. 

About the hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. 

About the Banquet Server position

Truly memorable banquet event experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Banquet Server confident in delivering unforgettable experiences through a warm welcome, inspired guest interactions and seamless service from starter to dessert and beyond.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Greeting guests pleasantly as they enter and attend the function; promoting house drinks and utilize up-selling skills whenever possible to maximize revenues.
• Serving menu items to guests in a prompt and courteous manner and according to the banquet event order
• Timing the service of courses to correspond with the dining pace of the guests.
• Responding to guest inquiries and special requests promptly to ensure guest satisfaction
• Notifying supervisor of guest complaints or unusual situations.
• Performing pre- and post-shift side work.
• Clearing tables after service; removing trays of dirty dishes, silverware and glassware to kitchen.

What we need from you

• The strength to lift, push and pull big objects up to 75lbs (23 kg) which can also involve bending and kneeling 
• A good grasp of reading, writing and basic maths 
• The flexibility to work night, weekend, and holiday shifts 
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language 
• Great communication – you’ll be warm, welcoming, and easy to talk to 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

The hourly pay rate for this role is $14.01. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. 

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.