Technical Account Manager
Fortinet
Technical Account Manager
Fortinet
Delivers integrated cybersecurity via security fabric
Skills & Qualifications
Relevant professional experience preferably in the network industry
Solid network security and routing experiences
Exceptional customer service orientation and strong communications skills
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
Proficient with MS Word, PowerPoint, and Excel
Scripting and Windows server app experience
Willing to travel
Advanced English level
Job duties
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education, deliver knowledge transfer like webinar or workshops
Software recommendation, conduct bug scrubs reports
Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
Develop best practice deployment and troubleshooting methodology documentation
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects
Conduct quarterly reports for your managed accounts
Work closely and provide direct technical email and phone support to our customers in the LATAM Region
Analysis of support request, completion of requests for information and documentation
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Fortinet provides cybersecurity solutions for organizations with an integrated security approach. Its core offering, the Fortinet Security Fabric, connects firewalls, endpoint protection, intrusion detection, and secure SD-WAN so these tools share threat intelligence and policy controls. The company differentiates itself with a wide, interoperable security stack that spans network, endpoint, cloud, and threat intelligence, enabling centralized management and consistent security across environments. Fortinet aims to help organizations protect digital assets across on-premises, remote, and cloud settings through scalable security and ongoing subscription services.
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