Technical Support Engineer

Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs..

We are seeking a Technical Support Engineer to join our Japan team!

In this role, you will be responsible for the following:

• Becoming an expert in the Rescale platform

• Learning and supporting the state-of-the-art HPC workflows on the cloud

• Providing the highest quality technical support to our customers

• Working in a growing globally distributed support team

• Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel

• Rotating On-Call responsibilities as needed

Key Qualifications include:

• BA/BS or higher in Engineering, Computer Science or related field

• Experience using Linux shell, preferably as a system administrator

• Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO)

• Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)

• Knowledge of basic networking concepts (firewalls, ports, throughput, latency)

• Excellent written and verbal communication skills

• Nice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting

• Experience in working with Enterprise customers

• Experience in a customer-facing role such as customer support, customer success, pre-sales, etc.

• Fluency in Japanese and working knowledge of English

Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:

• Welcome ALL and ALL are welcome.

• Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others. 

• Be ready to learn, unlearn, and learn again. 

• Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team. 

• Seek to understand - ask more questions than one makes statements.

• Provide safety from judgment and preserve a collaborative environment.

  Who you will be working with:
  

  Manager: Wenbo Du, Global Support Engineering Manager
  
  Team: Misha Dennis, Mao Shan Lim, Dan Jean
  

Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the Rescale Applicant Privacy Policy here.