Senior Technical Writer

About the project:

We are looking for an experienced Technical Writer with strong business analysis skills to join a project for our client, a company that repairs and refurbishes electronics. You will work directly with the client’s IT Director and own the documentation and analysis work across their software systems. This role suits someone who works independently, communicates confidently with senior stakeholders and likes working at the point where business processes meet technology.

Responsibilities:

• Write and maintain technical and functional documentation in GitHub Markdown for the manufacturing and repair domain.
• Analyze business requirements and turn them into clear documentation for developers and other stakeholders.
• Keep existing documentation up to date after development changes.
• Explore current application features and update the documentation to match.
• Interview subject matter experts (SMEs) to gather and validate knowledge.
• Review UI/UX designs in Figma and give feedback.
• Create process, system and architecture diagrams in Draw.io, Visio or PlantUML.
• Review API references: validate requests in Postman or cURL, check that code snippets work, and report issues.
• Log bugs found during documentation, API or feature review.
• Create shared documentation templates and prepare Change Request documentation.
• Record training and demo videos in Snagit and Camtasia, on request.

Requirements:

• 3+ years of experience as a Technical Writer, Business Analyst or in a similar role.
• Hands-on experience with Git/GitHub and docs-as-code in Markdown.
• Experience testing APIs with Postman, Swagger/OpenAPI or cURL.
• Comfortable with Jira and Confluence.
• Experience with diagramming tools: Draw.io, Visio and/or PlantUML.
• Able to read and review UI/UX designs in Figma.
• Strong analytical skills and attention to detail.
• Upper-Intermediate English or higher, written and spoken. You will communicate directly with the client’s IT Director and SMEs.
• Able to work independently and manage your own priorities.

Nice to have:

• Relevant background.
• Experience with Snagit and Camtasia.
• Experience preparing Change Requests or formal requirements specifications.

Tools you’ll use:

Git/GitHub, Jira, Confluence, Postman, Swagger, Draw.io, Visio, PlantUML, Figma, VS Code, MS Teams, Outlook, Snagit, Camtasia