Account Manager
About the job
- A bachelor's degree or equivalent work experience is required.
- No prior professional experience is required; recent graduates are encouraged to apply.
- The ability to multitask and prioritize requests is required.
- Strong relationship-building and customer-service skills are required.
- Excellent verbal and written communication skills are required.
- Solid time-management skills are required.
- The ability to problem-solve and seek answers and resolutions to daily issues is required.
- Strong self-discipline and organizational habits are required.
- Excellent presentation skills are required.
- Own the bidding process for projects, including understanding project costs and feasibility.
- Support existing business by managing contracts and up-selling and cross-selling opportunities.
- Network within existing client contacts to identify new business and prospects.
- Organize client and internal kickoff calls, develop insightful proposals, and deliver strategic sales communications.
- Consult with clients on sample design and business issues, adapting products or research approaches to meet client needs and working with internal resources to develop appropriate solutions.
- Provide customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients.
- Ensure that internal team members understand the research design and anticipated outcomes.
- Respond diplomatically to difficult or unusual client issues, influence appropriate internal resources toward resolution, and escalate issues when necessary.
- Manage bid requests and ensure their proper and timely delivery.
- Collaborate with partners and vendors to ensure seamless project execution.
- Act as the liaison between Sales and Project Managers on all projects.
- Travel lightly with the Sales Vice President to support on-site client visits and develop business by presenting capabilities.
- Market research experience is a plus but not required.
- Experience in healthcare market research is a plus.
About the company
M3 USA provides digital services and live medical education for healthcare professionals, reaching over 2.5 million doctors through physician websites in the US, Asia, and Europe. It combines online clinical information, education, market research, and ethical drug promotion with live programs delivered by credentialed clinical educators to address gaps in clinical practice. Its approach blends digital content with in-person training to improve clinician knowledge and support sales outreach, distinguishing it through targeted physician engagement and REMS programs as part of the M3 Inc. global platform. The goal is to use internet-based tools to improve how medical information is shared and applied, ultimately improving patient care.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
1999
Get referred to M3USA
See people who can refer or advise you
Simplify's Take
What believers are saying
- March 2026 results showed revenue up 23.3% and profit up 21.9%.
- July 2026 M3 USA acquired NAS Recruitment Innovation, expanding healthcare hiring services.
- Clinic Succession Platform launch broadens M3's workflow ownership across aging Japanese clinics.
What critics are saying
- Doctors.net.uk users flagged privacy and consent concerns after M3's 2011 acquisition.
- Pharma budgets shift quickly to rival physician networks, eroding M3's distribution and research moat.
- If physician trust breaks, M3 loses data access and employer relevance by 2027.
What makes M3USA unique
- M3 USA owns Doctors.net.uk and MDLinx, reaching 1.5 million physicians globally.
- M3 Group's FY2026 revenue reached ¥351,363 million, up 23.3%, signaling scale.
- Patient Solutions revenue jumped 159.5% in FY2026 after ELAN consolidation and CS Set growth.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours
- Remote Work Options