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Hakim Group

Back-office services for independent eye care

Optical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10
Part-timeEpping, UK£25k - £27k

About the Job

Requirements

  • Previous administrative, reception, or customer-facing experience is required; optical experience is ideal but not essential.
  • Flexibility to work occasional Saturdays; the role requires Saturday work.

Responsibilities

  • Welcome patients, handle phone queries, schedule appointments, and manage daily practice administration.
  • Conduct preliminary diagnostic imaging and automated tests to prepare patients for eye exams.
  • Carry out minor frame adjustments, fittings, and repairs.
  • Occasionally support the main dispensing team during busy clinic periods once fully trained.

Desired Qualifications

  • Optical background or experience is ideal but not essential.
  • Previous reception or customer-facing experience is preferred.

About the Company

Hakim Group

Back-office services for independent eye care

Hakim Group is the largest network of independent opticians and audiologists in the UK and Ireland. It uses a joint venture model that acquires a majority stake in practices while the original owners keep a minority share and continue to manage, letting each practice keep its brand and community focus. The group provides centralized back-office support—procurement, finance, accounting, IT, technical support, HR, and training—so clinicians can concentrate on eye and hearing care, with revenue coming from these shared services. Its goal is to grow its network, scale its support platform, and improve efficiency and patient care across the optical and audiology sectors.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Darwen, United Kingdom
Founded
2001

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