Davies North America

Global insurance professional services and tech

Property Loss Adjuster

Claims AdjudicationUpdated on Nov 13

Full-timeLiverpool, UKNo salary listed

About the Job

Requirements

High-level experience as a Property Loss Adjuster, including a strong background in domestic and commercial property claims.
Already hold or be working toward recognized professional qualifications at diploma level.
Have five GCSEs at grades A–C or equivalent, including Mathematics and English.
Demonstrate accuracy, attention to detail, and an analytical approach.
Demonstrate experience organizing and managing own workload.
Be able to work in a fast-paced, changing environment and flex to accommodate workload peaks and troughs.
Have excellent time management and be able to meet short or changing deadlines.
Be prepared to work nationally on occasion, including overnight stays.
Be prepared to work on standby on a rota and during busy periods, weekends, and public bank holidays.

Responsibilities

Manage a varied caseload of domestic and commercial property claims across a range of values and complexities, taking ownership from start to finish.
Work to agreed activity levels with the intention of continuously reducing work in progress throughout the year.
Process invoices and approve estimates within three working days of receipt or agreement.
Take responsibility for issuing interim fees during the claim lifecycle as highlighted centrally.
Regularly update policyholders, stakeholders, and clients on every file touch or at least every ten days.
Complete site-note templates and associated documentation within set service-level agreements.
Keep claims-platform data accurate.
Assist in maintaining accurate management information by completing spreadsheets as necessary.
Reduce elapsed timescales through proactive file management.
Identify possible fraud and recoveries and refer them as appropriate within set service-level agreements.
Ensure correct policy interpretation and validation.
Prepare, check, and approve reports for clients where appropriate, in accordance with agreed service-level agreements and formats.
Maintain files to audit standards.
Proactively update customers and clients where necessary, in accordance with agreed client service-level agreements.
Follow agreed or documented procedures when dealing with problems and complaints.
Build working relationships with clients and internal and external staff.

Are you an experienced Property Loss Adjuster looking for a role where no two days are the same?

We’re looking for an experienced Property Loss Adjuster to join our team, managing a varied caseload of Domestic and Commercial property claims across a range of values and complexities. You’ll take ownership of claims from start to finish, working closely with policyholders, clients and other stakeholders to deliver a proactive and high-quality service.
If you’re confident managing your own workload, enjoy the variety that comes with loss adjusting, and thrive in a fast-paced environment, this could be a great next step.

As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
Process all invoices and approve estimates within 3 working days of receipt/agreement.
Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.

Ensure policy holders, stake holders and clients are regularly updated, on every touch of the file or at least every 10 days.

Full completion of all prepared site notes templates and associated documentation within set SLA’s
Ensure that the data contained in the claims platform is accurate at all times.
Assist in maintaining accurate management information by completing spreadsheets as necessary.
Reduce elapsed timescales by providing and fostering a proactive approach to file management.
Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs.
Work to ensure correct policy interpretation and validation.
Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats
Ensure files are always up to audit standards.
In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
Build good working relationships with clients and staff, internal and external to

High level of Property Loss Adjuster experience
Already hold or working towards recognized professional qualifications at a diploma level
Accuracy, attention to detail and an analytical approach
Strong verbal and written communication
Demonstrable experience of organizing and managing own workload is essential
Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
Excellent time management to be able to work to short/changing deadlines.
5 Grade A-C’s GCSE’s or equivalent including Math’s and English
Being prepared to work nationally on occasion with overnight stays.
Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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