Full-Time

Owner Experience Manager

Posted on 8/19/2026

Pacaso

Pacaso

51-200 employees

Co-ownership platform for luxury vacation homes

Compensation Overview

$130k/yr

+ Equity

Park City, UT, USA

Remote

Must live within driving distance of Park City.

Category
Customer Experience & Support (2)
,
Required Skills
Sales
Marketing

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Requirements
  • At least 5 years of experience in luxury hospitality, high-end real estate, private membership, or premium client services.
  • Experience managing high-value client relationships across a full lifecycle.
  • Strong consultative, retention, and conflict-resolution skills.
  • Working knowledge of real estate pricing dynamics and transaction processes.
  • Comfort discussing calendar usage, financial reporting, and ownership transitions.
  • Ability to manage a regional portfolio with accountability for engagement, retention, and resale outcomes.
  • Must live within driving distance of Park City.
Responsibilities
  • Manage a defined portfolio of owners within a specific region.
  • Serve as the primary relationship owner and strategic point of contact.
  • Own the transition of new owners from Sales into the regional portfolio.
  • Guide onboarding, first-stay milestones, and expectation setting.
  • Develop deep knowledge of regional homes, owner preferences, usage patterns, and sentiment.
  • Act as the internal advocate for assigned owners across the organization.
  • Monitor engagement, utilization, and owner health across the regional portfolio.
  • Proactively intervene when risk indicators emerge, including declining usage, negative feedback, or low engagement.
  • Lead consultative retention conversations focused on long-term value realization.
  • Advise owners on calendar strategy and usage optimization based on demand trends and availability patterns.
  • Identify friction points early and coordinate cross-functional solutions to protect loyalty and satisfaction.
  • Serve as the primary advisor for owners considering resale within the region.
  • Conduct retention-focused discovery while providing informed guidance on resale timing and expectations.
  • Advise on share pricing in partnership with Sales and Acquisitions.
  • Partner with Sales and Marketing to prepare listings and align on transition strategy.
  • Coordinate resale workflows, documentation, and contract execution processes.
  • Partner with Sales to maintain proactive communication throughout the transaction and ensure a seamless transition.
  • Protect owner sentiment and brand integrity through offboarding.
  • Partner with Owner Experience Agents to ensure seamless escalation, communication continuity, and relationship alignment.
  • Provide strategic context and guidance to support issue resolution and protect owner sentiment.
  • Collaborate with Asset Management, Sales, and Accounting to align communication and execution across the ownership journey.
  • Maintain accountability for owner outcomes when issues are escalated or executed by other teams.

Pacaso provides fractional ownership of luxury vacation homes by buying high-end properties, renovating them if needed, and selling shares to multiple buyers. Each owner can use the home for a set period each year and can finance up to 70% of their share, with competitive financing options. Pacaso also charges a management fee for upkeep, scheduling, and logistics, ensuring a hands-off experience for owners. The company differentiates itself by offering a co-ownership model that distributes costs and responsibilities among owners and by handling all property management and scheduling, making luxury vacation home ownership more accessible in over 40 destinations worldwide. Its goal is to make luxury vacation home ownership straightforward and affordable through fractional ownership and full-service management, expanding access to high-end properties while removing typical ownership burdens.

Company Size

51-200

Company Stage

N/A

Total Funding

$1.7B

Headquarters

San Francisco, California

Founded

2020

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Simplify Jobs

Simplify's Take

What believers are saying

  • Pacaso’s Q1 2026 adjusted gross profit reached $7.9 million, up 25% year over year.
  • Pacaso opened Charles Street in Mayfair on April 14, 2026, proving elite London demand.
  • Pacaso launched Infinity in February 2026, monetizing wealthy second-home owners beyond core co-ownership.

What critics are saying

  • South Carolina’s Sullivan’s Island fight reached court in February 2026, threatening Pacaso’s model.
  • California cities and counties still send cease-and-desist letters, framing Pacaso as an illegal timeshare.
  • Owners told The Real Deal on April 1, 2026 that fees rose and resale stayed opaque.

What makes Pacaso unique

  • Pacaso launched a $100M Texas Capital co-ownership mortgage on September 16, 2025.
  • Pacaso combines curated luxury homes, professional management, and resale through one proprietary platform.
  • Pacaso operates across London, Paris, and 40-plus destinations, deepening scarce second-home inventory.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Parental Leave

Home Office Stipend

Phone/Internet Stipend

Stock Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
Qube Mark
May 10th, 2026
Pacaso secures $100M credit facility for first co-ownership mortgage product in US

Pacaso has introduced the first purpose-built 30-year mortgage for co-ownership of vacation homes in the US, backed by a $100 million credit facility from Texas Capital. The financing solution allows qualified buyers to finance their share of a second home through a standardised mortgage product. The bespoke mortgage supports multiple co-borrowers under a single loan origination and includes an interest-only period of up to five years. Traditional mortgages were not designed for co-ownership structures, and Pacaso developed this product to address that gap. According to Pacaso's July 2025 survey, one-third of respondents cited difficulty securing financing as a top barrier to buying vacation homes. The company plans to roll out the financing product across US markets in Q4 2025.

eNews Park Forest
Apr 14th, 2026
Pacaso adds Charles Street residence to its London collection, deepening its presence in Mayfair.

Pacaso adds Charles Street residence to its London collection, deepening its presence in Mayfair. PR Newswire Today at 5:58pm PDT PR Newswire LONDON, April 14, 2026 The new address on one of Mayfair's most distinguished residential streets reflects growing buyer demand for co-ownership in London's most prestigious postcode. LONDON, April 14, 2026 /PRNewswire/ - Pacaso, the leading technology-enabled real estate marketplace for co-owned homes, today announced the addition of Charles Street to its growing London collection. The three-bedroom, three-bathroom residence at 6 Charles Street sits in the heart of Mayfair's W1J postcode - steps from Berkeley Square, Mount Street's celebrated boutiques, and Hyde Park - and marks Pacaso's continued expansion within one of the world's most coveted addresses. The launch follows strong buyer demand across Pacaso's existing London homes and signals the company's conviction that London's most prestigious neighborhoods remain among the most compelling co-ownership markets in the world. "Mayfair sets the standard. There's no other neighborhood in London - or arguably anywhere - that carries the same combination of heritage, elegance, and sheer desirability," said Austin Allison, CEO and co-founder of Pacaso. "Charles Street is the kind of address that speaks for itself, and we're proud to bring it to buyers who want to own here without the full cost and complexity of sole ownership. The demand we've seen across our London homes tells us this market is only getting stronger." Spanning 1,733 square feet, Charles Street is a study in what Pacaso calls "classical elegance meets contemporary craftsmanship." Herringbone oak flooring, soaring high ceilings, and expansive windows set the tone throughout. The chef's kitchen is appointed with Gaggenau and Miele appliances, Dornbracht tapware, and stone countertops - a workspace worthy of its surroundings. Bathrooms are finished in marble and porcelain with custom vanities, heated towel rails, and under-floor heating throughout. The home is fully equipped with a Crestron lighting system, Banham security, video entry, comfort cooling, and 24-hour concierge service - delivering the kind of seamless, turnkey experience that defines Pacaso ownership at its finest. Ownership shares at Charles Street are priced at $1,395,000 USD for a 1/8 interest. To explore availability or browse Pacaso's full London collection, visit www.pacaso.com. About Pacaso Co-founded by Austin Allison and Spencer Rascoff in 2020, Pacaso(R) is a technology-enabled marketplace that modernizes real estate co-ownership, enabling families to effortlessly own a luxury vacation home. Pacaso curates private residences in top destinations worldwide, with exceptional design and amenities. After purchase, Pacaso professionally manages the home, handles maintenance and scheduling, and ensures seamless resale through its proprietary platform. SOURCE Pacaso This is a paid placement. For further inquiries, please contact PR Newswire directly.

PR Newswire
Feb 3rd, 2026
Pacaso launches Infinity, invitation-only $100K home exchange for $5M–$20M properties

Pacaso has launched Infinity, an invitation-only home exchange for owners of exceptional second homes valued between $5 million and $20 million. The service requires a $100,000 one-time initiation fee and offers 10 years of access to swap stays across a curated portfolio of luxury properties. Available destinations include St. Barths, Tuscany, Mexico City, Ibiza, Paris and Verbier, with additional locations being added weekly. Every home and homeowner undergoes personal vetting before joining the exclusive exchange. Infinity builds on Pacaso's existing Global Swap programme, which allows co-owners to exchange homes. The platform uses proprietary technology to manage the home-swapping process, handling listing and scheduling whilst maintaining discretion. Membership is intentionally limited to ensure high standards of quality and care across all exchanges.

Gulf & Main Magazine
Oct 2nd, 2025
Pacaso raises $72.5M in 2025 Reg A+

Pacaso, a marketplace for co-owned luxury vacation homes, closed a record-setting SEC-qualified Regulation A+ growth round, raising over $72.5 million from more than 17,500 investors. This is the largest real estate Reg A+ offering of 2025, bringing Pacaso's total equity funding to over $300 million. The raise highlights growing demand for luxury co-ownership and was facilitated by DealMaker's capital-raising platform.

Inman
Sep 16th, 2025
Pacaso plans to launch 'bespoke' co-ownership mortgage in Q4

Pacaso plans to launch a bespoke 30-year co-ownership mortgage in Q4, allowing multiple buyers to co-borrow, backed by a $100 million credit facility with Texas Capital Bank through August 2027.