AFC Operations Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary
To oversee all aspects of Accounts Receivable management in accordance with the Bank’s policies and procedures to maximize recoveries, minimize bad debts, and maintain good relationships with customers while complying with relevant laws and regulations.

Job Responsibilities
1. Credit Management
• Perform credit evaluation on all applications for loans or credit facilities, including monitoring of credit limits and collaterals provided by borrowers.
• Review credit files to ensure completeness of documentation before approving any loan or credit facility.
• Monitor all approved loans and credit facilities, ensuring that repayments are made on time and according to terms agreed upon.
• Oversee the collection of interest and principal payments on loans and credit facilities.
• Coordinate with internal departments such as Risk Management, Legal, and Compliance to ensure that all lending activities comply with relevant laws and regulations.
2. Debt Recovery
• Manage non-performing loans, initiating recovery actions against delinquent borrowers through various means, including legal action when necessary.
• Negotiate with borrowers to reach mutually agreeable solutions for outstanding debts.
• Work closely with external debt collectors to pursue debt recovery efforts.
3. Customer Relationship Management
• Ensure timely and effective communication with customers regarding account status updates, payment schedules, and other related information.
• Resolve customer complaints and disputes in a fair and efficient manner.
• Develop and implement strategies to enhance customer service standards within the bank.
4. Reporting and Analysis
• Prepare regular reports on loan performance, debt recovery progress, and credit risk assessment for senior management and stakeholders.
• Conduct analysis of trends in non-performing loans to identify potential risks and areas for improvement in lending practices.
5. Staff Training and Development
• Provide guidance and mentorship to junior staff members working under your supervision.
• Identify training needs within the department and recommend appropriate training programs to enhance employee skills and knowledge.
6. Audit Preparation and Compliance
• Assist in preparation for regulatory audits and inspections, ensuring that all records and documents are kept up to date and in order.
• Implement measures to ensure adherence to established policies and procedures.
7. Other Duties
• Perform any additional duties as assigned by direct supervisor or higher management.

Job Qualifications
• Bachelor's degree in Finance, Business Administration, or a related field.
• At least 5 years of experience in credit management or debt recovery, preferably in a financial institution.
• Strong understanding of credit risk assessment principles and methods.
• Knowledge of Thai laws and regulations governing lending and debt recovery processes.
• Excellent leadership and interpersonal skills.
• Ability to effectively communicate in both written and spoken English and Thai.
• Proficiency in Microsoft Office software and other relevant technology tools used in credit management and debt recovery processes.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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