Full-Time
Manager – Aftermarket & Service Line
Posted on 9/8/2026
Eriez
501-1,000 employees
Global manufacturer of magnetic separation equipment
No salary listed
Chennai, Tamil Nadu, India
In Person
Domestic and international travel is required as needed.
Bachelor's
 Sales & Account Management (1) |
|---|
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- A bachelor's degree in Engineering or Sales/Business and 10–15 years of relevant experience.
- Strong experience in aftermarket, service, customer service, or service sales management.
- Strong commercial acumen with the ability to identify and convert aftermarket opportunities.
- Proven ability to lead teams, manage key customers, and drive business growth.
- A strong customer-focused mindset with relationship-building and negotiation skills.
- Good technical understanding and the ability to prepare business cases and technical reports.
- Communication and presentation skills in English and Hindi.
- Willingness to travel domestically and internationally as required.
- Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives.
- Drive growth across spare parts, service contracts and AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions.
- Develop relationships with key customers and identify opportunities to increase the value of the installed equipment base.
- Build a customer-focused service organization with strong processes, systems, and performance standards.
- Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management.
- Work with Sales, Service, Engineering, Production, Product/Market Managers, headquarters, and global affiliates to deliver customer outcomes.
- Strengthen complaint resolution, customer feedback, escalation management, and the overall customer experience.
- Develop and motivate the aftermarket/service team to achieve business objectives.
- Monitor market and competitor activities and identify opportunities to strengthen the aftermarket offering.
- Provide sales forecasts, pipeline updates, key performance indicators, and business performance reports to leadership.
- Support customer commissioning, acceptance trials, technical discussions, training, and site services when required.
- Experience in mining, construction, minerals processing, manufacturing, or other heavy industries.
- Experience with a multinational or international organization.
Eriez designs and manufactures magnetic separation, metal detection, and material-handling equipment for industries such as mining, food, recycling, and packaging. Its products include magnetic separators, metal detectors, vibratory feeders and conveyors, flotation systems, and X-ray inspection equipment to remove tramp metal and detect contaminants. The company leverages a long history since 1942 and a global, family-run network with facilities across continents to deliver integrated, reliable solutions. Its goal is to improve process efficiency, protect downstream machinery, and recover value from materials while ensuring product safety and purity.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Millcreek Township, Pennsylvania
Founded
1942
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Simplify's Take
What believers are saying
- Eriez launched the X8-SF metal detector on May 7, 2026.
- On August 24, 2026, Eriez named Graeme Bainbridge global manufacturing director.
- Eriez expanded SafeHold APL lifting magnets in September 2026 to 10,000 pounds.
What critics are saying
- X8-SF and B-HC launches in 2026 raise execution pressure against entrenched rivals.
- Graeme Bainbridge's 2026 manufacturing overhaul signals cost and complexity problems across Europe.
- A failed premium-product push would trap Eriez in commoditized separators and lower-margin imports.
What makes Eriez unique
- Eriez has operated since 1942, still led by the Merwin family.
- Its 2026 portfolio spans magnets, feeders, flotation, and inspection across six continents.
- Eriez ships engineered separation systems for mining, food, recycling, packaging, and metalworking.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Profit Sharing
Conference Attendance Budget
Professional Development Budget
Company News
High-capacity lifting magnets handle large parts. Eriez has added three new models to its SafeHold APL series of permanent lifting magnets. The APL-52, APL-70, and APL-100 expand the line's lifting capacity to 10,000 lbs. and support the handling of larger steel plates, cut parts, and fabricated components in plasma cutting, laser cutting, waterjet cutting, and other material handling environments. The crane-activated permanent lifting magnets allow operators to load and unload steel sheets and plates from a safer distance without manual magnet activation or release. They also eliminate the need for battery backup systems. The new models are suitable for a variety of metalworking applications, including steel fabrication, service center operations, and large-part machining.
Eriez appoints director of Global Manufacturing. Graeme Bainbridge is in the new role and has held senior positions with companies including JELD-WEN, REHAU, Masco, and Belkin. August 24, 2026 Eriez names Graeme Bainbridge as director of Global Manufacturing. In this role, he will lead and coordinate the company's global production strategy, focusing on manufacturing alignment, fabrication processes, design standardization, operational efficiency and cost competitiveness. Bainbridge brings extensive international manufacturing and operational leadership experience to Eriez, having held senior positions with companies including JELD-WEN, REHAU, Masco, and Belkin. Throughout his career, he has led large-scale transformation initiatives across multi-site manufacturing environments, driving improvements in performance, supply chain management, organizational effectiveness and profitability. He is well-versed in lean manufacturing principles and continuous improvement methodologies. "Graeme's extensive experience leading complex manufacturing businesses and driving operational transformation makes him an excellent addition to the Eriez leadership team," said Eric Nelson, VP, Global Operations. Through the end of the year, Bainbridge will be based at Eriez-Europe, where he will focus on gaining a detailed understanding of the company's processes, initiatives and strategic priorities across regions. Following this transition period, he will expand his efforts across the broader enterprise, helping advance the company's worldwide production goals. Want more powder & bulk solids in your search results?
Eriez appoints graeme Bainbridge director of global manufacturing. Bainbridge brings extensive international manufacturing and operational leadership experience to Eriez, having held senior positions with companies including JELD-WEN, REHAU, Masco and Belkin. Throughout his career, he has led large-scale transformation initiatives across multi-site manufacturing environments, driving improvements in performance, supply chain management, organisational effectiveness and profitability. He is well-versed in lean manufacturing principles and continuous improvement methodologies. Through the remainder of 2026, Bainbridge will be based at Eriez-Europe, where he will focus on gaining a detailed understanding of the company's processes, initiatives and strategic priorities across regions. Following this transition period, he will expand his efforts across the broader enterprise, helping advance the company's worldwide production goals. "Graeme's extensive experience leading complex manufacturing businesses and driving operational transformation makes him an excellent addition to the Eriez leadership team," said Eric Nelson, Vice President, Global Operations. "His global perspective and practical approach will help strengthen our production network worldwide as we continue to enhance performance, foster innovation and deliver value to our customers."