General Manager

Job Description

We're looking for an experienced and dynamic General Manager to lead our operations at our St Louis location (485 S Kirkwood Rd). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a positive, high-performing team environment. This is your opportunity to take charge, make strategic decisions, and build a thriving business that delivers exceptional results and outstanding customer experiences.

• Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
• Manage all cost controls, inventory management, and cash handling to maintain profitability and operational efficiency
• Lead, mentor, and develop team members through effective supervision, training, and performance management
• Establish and maintain the highest standards of customer service, setting the example for your entire team
• Monitor and analyze key performance metrics, including sales, labor costs, and customer satisfaction scores
• Ensure store cleanliness, food safety compliance, and adherence to brand standards and image requirements
• Manage staffing schedules, hiring, and onboarding to maintain optimal team capacity and performance
• Handle paperwork, reporting, and administrative responsibilities with accuracy and attention to detail
• Implement and execute local marketing initiatives to drive customer engagement and store profitability
• Resolve customer concerns and team conflicts with empathy, transparency, and decisiveness
• Maintain accurate inventory records and manage food preparation and storage protocols
• Operate all store equipment and systems, including point-of-sale technology and ordering platforms
• Demonstrate flexibility and resilience in responding to operational challenges and changing business needs
• Foster an inclusive, collaborative team culture where all members feel valued and supported

Qualifications

Additional Information