HR Shared Services Lead

Inova Health is looking for a dedicated HR Shared Services Lead to join the team. Full-time Day Shift: Monday–Friday. 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave.

HR Shared Services Lead Job Responsibilities:

• Assists with onboarding and training of new team members 
• Handles escalations of complex customer concerns 
• Provides customer experience mentoring as needed 
• Collaborates with support team and leaders to provide ideas to improve performance and operations 
• Coordinates the activities of a team members 
• Monitors task completion and ensures performance goals are met 
• Conducts regular and meaningful quality coaching and training
• Partners with department leaders to provide feedback for annual performance reviews

Minimum Requirements: 

• Education: High School diploma or GED
• Experience: 2 years of call center experience

Preferred Qualifications: 

• Experience with Oracle & ServiceNow systems

• At least 1 year of HR experience

• Supervisor/Team Lead experience 

Salary Range: $30.49 - $49.70

Pay Rate Frequency: HOURLY