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Beth Israel Lahey Health

Integrated health system delivering care, education

Biomedical Equipment Technician 3

Full-TimeUpdated on 10/23/2026
$45 - $60.75/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Senior
Associate's
United States
In Person
Field ServiceEquipment Field Service

About the job

Requirements
  • An associate degree in Biomedical Equipment Technology, Electronics Technology, Military Biomedical Equipment Training, Engineering Technology, a related technical field, or an equivalent combination of education, technical training, and progressively responsible Healthcare Technology Management experience.
  • At least five years of progressively responsible biomedical equipment service experience, including independent support of complex medical equipment and advanced troubleshooting responsibilities.
  • Advanced knowledge of biomedical equipment maintenance, electronics, electro-mechanical systems, test equipment, clinical equipment safety, service documentation, medical terminology and physiology, and technical problem solving.
  • Ability to lead technical workstreams, mentor others, and communicate across clinical, vendor, and technical teams.
  • All staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Independently diagnose, troubleshoot, repair, calibrate, and resolve complex, non-routine, and high-risk medical equipment issues using advanced technical knowledge, test equipment, manufacturer resources, and sound judgment.
  • Perform and validate preventive maintenance, inspections, repairs, calibrations, safety testing, and other service activities on complex medical equipment in accordance with manufacturer recommendations, departmental standards, and regulatory requirements.
  • Serve as a technical resource and escalation point for Biomedical Equipment Technicians by providing troubleshooting assistance, technical guidance, mentoring, and knowledge sharing.
  • Lead technical work associated with equipment installations, upgrades, conversions, relocations, technology implementations, and other healthcare technology initiatives in collaboration with Clinical Engineering, vendors, and clinical stakeholders.
  • Analyze recurring equipment failures, service trends, and reliability concerns and recommend maintenance strategies, process improvements, training needs, equipment replacement considerations, and other corrective actions.
  • Develop, enhance, and promote technical procedures, troubleshooting guides, service documentation, testing protocols, checklists, and standard work practices within assigned areas of expertise.
  • Coordinate with manufacturers, vendors, and external service providers to address advanced technical issues, support complex repairs, and facilitate effective documentation, communication, and knowledge transfer.
  • Provide technical support for quality, regulatory, recall, incident-investigation, root-cause analysis, risk-management, and patient-safety activities requiring advanced subject matter expertise.
  • Maintain accurate and complete service records within the computerized maintenance management system and support equipment inventory management, documentation quality, service-history analysis, and data-driven decision-making.
  • Provide technical education and training to Biomedical Services personnel and clinical users and support competency development related to assigned technologies and equipment platforms.
  • Participate in on-call, after-hours, and emergency-response activities and provide advanced technical support during significant equipment failures, operational disruptions, and critical service events.
  • Maintain and expand technical knowledge through continuing education, manufacturer training, professional certifications, and development of expertise in assigned technologies.
Desired Qualifications
  • CBET or another relevant technical certification, as applicable to level.
  • Senior generalist Biomedical Services support, advanced troubleshooting, complex or high-risk equipment, implementation leadership, technical mentoring, and escalation.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.