Holland America Line

Operates cruise ships to global destinations

Administrative Assistant

BookkeepingUpdated on Nov 14

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Requires a college or university degree/diploma in Administration/Accounting, Hospitality, or a related field.
Requires at least 1 year of experience in hospitality industry financial-administrative positions, showing progressive growth in responsibility.
Requires a Marlins score of 85 or above.
Requires strong analytical and management skills.
Requires commitment to follow established policies and procedures.
Requires planning skills demonstrated through past experience.
Requires strong written and verbal English communication skills.
Requires a good understanding of onboard accounting and food and beverage procedures.
Must be able to work on one's own initiative.
Requires working knowledge of computers and advanced knowledge navigating Windows, Excel, Word, and Outlook.

Responsibilities

Provide clerical assistance to the Finance Department, including support for the Finance Manager, Inventory Accountant, Finance Specialist and, as appropriate, Payroll Accountant.
Prepare clerical reports, including daily reports, end-of-voyage reports, credit card processing reports, gift order processing reports and guest onboard statements, for shipboard and/or shore-side offices.
Assist with cycle counts in the main storerooms and sales outlets onboard, and prepare Guest Satisfaction reporting for the Inventory Accountant.
Process guest onboard statements, credit cards and gift orders for the Finance Specialist.
Prepare credit card processing reports, including initial reconciliation.
Manage the gift order process, including initial reconciliation.
Create and update food cost reports daily.
Administer internal transaction documents accurately.
Assist the Provision Master with vendor invoice processing on loading days.
Submit the Daily Revenue Report comparing actual revenue against budgeted targets.
Assist the Inventory Accountant and Provision Master with periodic inventory checks.
Complete end-of-voyage bar counts, including reporting and reconciliation.
Assist the Inventory Accountant in preparing end-of-voyage reports required by Voyage Accounting.
Process and report on the electronic Guest Satisfaction Survey (eGSS).
Assist the Finance Specialist with preparing guest onboard statements.
Prepare guest key cards for incoming guests.
Keep guest records accurate and up to date in the onboard system.
Comply with company waste-separation and environmental-compliance policies.
Follow the Safety and Environmental Protection Policy and SEMS, and carry out the procedures appropriate to the position.
Promote the company's Navigator App and acquire the skills and knowledge needed to assist guests in using it.
Perform other logically related duties as assigned or directed.

The position of Administrative Assistant is responsible for providing clerical assistance to the Finance Department including the Finance Manager, Inventory Accountant, Finance Specialist and as appropriate, Payroll Accountant.

Effectively performs strong clerical reporting including, but not limited to daily reporting, end of voyage reporting, credit card processing, gift order processing and guest onboard statements. Reports may be for shipboard and/or shore side office.

Specifically for the Inventory Accountant is actively involved in cycle counts in the main storerooms and all sales outlets onboard and Guest Satisfaction reporting. Specifically for the Finance Specialist is actively involved in processing guest onboard statement, credit card processing and gift order processing.

Responsible for Credit Card processing reporting including initial reconciliation.
Responsible for Gift Order process including initial reconciliation.
Responsible for creating and daily updating food cost reports.
Responsible for accurate administration of all internal transaction documents.
On Loading Days assist Provision Master with the administration of Vendor Invoice processing.
Submits Daily Revenue Report comparing actual revenue against budgeted targets.

General Responsibilities

Assist Inventory Accountant & Provision Master in periodic inventory checks.
Completing the process of End of Voyage Bar counts including reporting and reconciliation.
Assist Inventory Accountant in creating of End of Voyage reports required by Voyage Accounting.
Responsible for the electronic Guest Satisfaction Survey (eGSS) Processing & Reporting.
Assists with preparation of Guest Onboard Statements with Finance Specialist.
Prepares for incoming guests by preparing Guest Key Cards.
Ensures Onboard System accuracy related to guest records is kept up to date.
Comply with company policy regarding waste separation and environmental compliance
Must be familiar and adhere with the Safety and Environmental Protection Policy and the SEMS and carry out the policies and procedures appropriate for his/her position.
Uphold and display high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance.
Actively promote the use of the Company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
Perform other logically related duties as assigned or as directed.

Requires College or University degree/diploma in Administration/Accounting, Hospitality, or related field.
Minimum 1 year experience in the Hospitality Industry in Financial administrative positions showing progressive growth in responsibility.
Marlins score of 85 and above.
Strong analytical and management skills
Commitment to follow established policies and procedures.
Strong planning skills demonstrated through past experience
Strong communication skills including written and verbal English communication.
Good understanding of onboard Accounting and F&B Procedures
Able to work on its own initiative.
Working knowledge of computers and advantaged knowledge to navigate a variety of computer programs like Windows, Excel, Word and Outlook

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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