Decathlon

Designs and sells sports equipment and clothing

Customer Service Advisor - Taikoo Shing Store

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeHong KongIn-person

About the Job

Requirements

Applicants should be friendly, calm, and solution-focused.
Applicants should have good communication skills and enjoy working with people.
Applicants should be detail-oriented, reliable, and accurate when handling systems and processes.
Applicants must have flexible availability, including weekends and public holidays.
Customer service or retail experience is helpful but not required.
Basic knowledge of sports products or involvement in sports activities is welcomed.
Sports certifications or training, such as coaching or fitness instruction, are a positive addition.

Responsibilities

Own the cashier and service desk zone.
Manage returns, refunds, and exchanges, and resolve user issues.
Support Click & Collect, eCommerce, and delivery services.
Track cash-handling accuracy and system updates.
Collaborate with teammates during store opening and closing.
Participate in layout, stock, and omnichannel service operations.

Desired Qualifications

Basic knowledge of sports products or involvement in sports activities.
Sports certifications or training, such as coaching or fitness instruction.

Customer Service Advisor - Full-time (Taikoo Shing Store)

Decathlon Hong Kong · Hong Kong, Hong Kong · Full-time · Posted 2025-07-17

Salary: unknown currency 17,000–21,000

Workplace: on_site

Department: Taikoo Shing Store

Description

Your Purpose

At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

What You’ll Be Doing

Own the cashier and service desk zone
Manage returns, refunds, exchanges, and resolve user issues
Support Click & Collect, eCommerce, and Delivery services
Keep track of cash handling accuracy and systems updates
Collaborate with teammates during store opening/closing
Take part in layout, stock, and omnichannel service operations

Requirements

Friendly, calm, and solution-focused in your approach
Good communication skills and enjoy working with people
Detail-oriented, reliable, and accurate in handling systems and processes
Flexible availability, including weekends and public holidays
Experience in customer service or retail can be helpful but not required
Basic knowledge of sports products or involvement in sports activities is welcomed
Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

Benefits

Why Join Us?

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

Performance Bonus based on your team’s results
Staff Discount on all Decathlon products
Monthly Sports Allowance to support your active lifestyle
Health Insurance Coverage (medical & dental)
Birthday Leave, Wedding Leave, and Paid Annual Leave
MPF + Company Shareholding Scheme
Continuous training and career development, locally and globally

Let’s Make Every Visit Memorable

Love helping people and solving problems? Apply now and bring sport to life with us.

Apply

Apply at Decathlon Hong Kong

About the Company

Decathlon

Designs and sells sports equipment and clothing

Decathlon designs, makes and sells sports equipment, footwear and clothing for people ranging from beginners to competitive athletes. Its own sports brands cover activities such as hiking, cycling, running and swimming, with products developed around the needs of each sport. Teams manage product design, production and distribution, combining physical stores with online shopping to sell directly to consumers while also carrying selected partner brands. Revenue comes from sales of sporting goods, with its own product development and purchasing operations supporting a broad assortment at accessible prices. Founded in 1976, Decathlon is headquartered in Villeneuve-d'Ascq, France.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1976

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