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Engel & Völkers

Global real estate agency and franchisor

Inbound/Outbound Customer Care Operator

Customer SupportConfirmed live in the last 24 hours
Full-timeRome, Metropolitan City of Rome Capital, Italy€22k - €25k /yr

About the Job

Requirements

  • Experience in inbound or outbound call-center work, customer service, or inside sales; experience in services or real estate is preferred.
  • Strong communication and interpersonal skills, with a professional, empathetic, relationship-oriented speaking style.
  • Proactivity, autonomy, and the ability to handle high volumes of leads.
  • Accuracy in data entry and attention to information quality.
  • Familiarity with customer relationship management systems, reporting tools, Microsoft Office, and Google Suite.
  • Good knowledge of English.
  • Availability to work full-time, with operational flexibility for shifts and weekends.

Responsibilities

  • Contact inbound and outbound leads by phone in accordance with company standards, ensuring a positive and professional experience.
  • Conduct an initial phone screening to gather key information, including motivation, timing, and needs.
  • Gather necessary information during conversations and enter it accurately and promptly into the company customer relationship management system.
  • Qualify each lead according to internal policies.
  • Call back clients who abandoned calls while waiting, ensuring timely recovery.
  • Manage follow-ups, reminders, and multichannel communications via email, WhatsApp, and SMS.
  • Apply rigorous practices to protect the confidentiality of sensitive client information.
  • Comply with company data security policies.
  • Collaborate with the coordinator to ensure a smooth and effective lead-to-sale process.
  • Contribute to conversion targets.

Desired Qualifications

  • Prior experience in services or real estate.

About the Company

Engel & Völkers

Global real estate agency and franchisor

Engel & Völkers delivers residential and commercial real estate services globally. It grew from a Hamburg-based firm and built its model around a standardized service manual, which enabled a franchise system started in the late 1990s and rapid international expansion to Europe and the United States. The brand is known for its distinctive villa-based identity and a network of franchise offices that sell and rent properties through local experts under a consistent global approach. The company differentiates itself by combining a luxury, recognizable brand with a scalable franchise model, and by using a digitalization push backed by a private equity investor to fuel growth. The goal is to offer premium real estate services worldwide through a large, consistent franchise network while continuing to expand into new markets and digital capabilities.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Berlin, Germany
Founded
1977

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