IT Consultant Services
$25/hr
Senior
Bachelor's
New York, NY, USA
In Person
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- A bachelor's degree in a related field and more than five years of equivalent experience.
- Working knowledge of Office 365, Azure, Active Directory, Cisco, and Windows Servers.
- Proven customer service and problem-solving skills working directly with clients.
- Proficient analytical skills and good verbal and written communication.
- Excellent documentation skills.
- Ability to identify and document IT needs or vulnerabilities based on best practices.
- Service-oriented ability to build solid client relationships and become a trusted advisor.
Responsibilities
- Foster meaningful relationships with clients while delivering technical expertise.
- Address technical challenges and provide strategic advice on clients' business objectives.
- Maintain awareness of each client's environment, culture, challenges, and areas for improvement.
- Assist end users with new setup instructions and procedures.
Desired Qualifications
- Microsoft, Cisco, VMware, or other technical certifications are a plus.
- Experience in the managed services sector is a plus.
About the company
Worldwide TechServices is a global IT services provider operating in more than 180 countries, delivering field services, managed services, hardware-as-a-service, and IT integration center support to enterprises. Its clients span financial services, telecommunications, retail, energy, and life sciences. What sets Worldwide TechServices apart is its large on-the-ground technical workforce and partnerships with major technology firms like Dell and Lenovo. The goal is to keep client technology running reliably worldwide.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Tewksbury, Massachusetts
Founded
2000
Simplify's Take
What believers are saying
- Texas DIR contracts remain active, showing government procurement access in 2026.
- WWTS advertises long-running client relationships, supporting recurring revenue stability.
- A 132-role hiring slate shows ongoing service demand across many locations.
What critics are saying
- 2025-2026 reviews cite layoffs, part-time shifts, and shrinking call volume.
- Live listings show many part-time on-site roles, signaling demand and margin pressure.
- Dependence on OEM and warranty volumes creates existential contract-concentration risk.
What makes Worldwide TechServices unique
- Worldwide TechServices covers 100+ countries with 24/7 field support.
- It serves global integrators like Dell, Kyndryl, Lenovo, TCS, and Wipro.
- WWITS dashboards track 30M+ work orders, signaling scaled operational discipline.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays
- Hybrid Work Options
- Stock Options
- 401(k) Retirement Plan
- Wellness Program