Full-Time

Head of Technical Services & Operating Expenses

Finance & Strategy

Posted on 4/25/2024

Stripe

Stripe

5,001-10,000 employees

Provides online payment processing solutions

Data & Analytics
Financial Services

Senior

San Francisco, CA, USA + 4 more

Required Skills
Sales
Requirements
  • Bachelor's degree in Business, Finance, Economics, or related fields required
  • 10+ years of experience in GTM sales, technical services (e.g. Proserv) finance, preferably at a high growth, enterprise software, or fintech focused business
  • Strong analytical capabilities and business acumen with the ability to drive insights, problem solve and distill complex business information in a consumable way
  • At least two years of people management experience and demonstrated success in leading high performing finance teams
  • Finance minded with strong technical skills, and operational focus to drive process, systems, and execution in a scalable and repeatable way
  • Proven ability to build strong collaborative working relationships with business partners and executives; you are seen as a trusted and objective advisor
  • Comfortable working with all levels of the organization; diving into the details and Self-motivated; takes initiative to do further analysis when deeper insights can be achieved managing
  • Ability to deal effectively with ambiguity and thrive in an unstructured, fast-paced environment
Responsibilities
  • Be the Finance & Strategy business partner and finance advisor to the Head of Global Professional Services and the senior leadership team
  • Maintain and evolve the Professional Services operational P&L to accurately measure and forecast bookings, revenue and margins
  • Lead strategic and financial planning processes (e.g., Monthly Reviews, Forecasts, Annual Budget, and Long Range Plan) - including target setting and actively engaging in the evolution of Professional Services
  • Evolve, scale, and mature the foundational commercial and financial infrastructure across controlling, reporting, and business planning pillars in partnership with Revenue Operations, Finance, and Accounting
  • Build financial and resourcing models to drive target-setting and decision-making across a broad facet of commercial and operational surface areas
  • Act as subject matter expert on Professional Services strategies, cost structure, and business metrics
  • Partner with GTM Operations and recruiting teams to build and maintain end-to-end processes to manage headcount and non-headcount Operating Expense
  • Manage and own the OPEX controllership and ROI validation of functional investments across the business portfolio
  • Develop insights and analysis across segments and cohorts to understand trends and proactively identify areas of opportunity and risk
  • Lead an analyst in managing the deliverables above

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

14%

2 year growth

20%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.