D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support – calls/tickets/user interaction
Provide prompt responses to IT related questions from end-users
Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
Create, maintain, utilize knowledge articles
Provide IT onboarding trainings to new starters
Contribute to continuous improvement initiatives

Language skills: fluent Polish, fluent English, other languages are a plus
2+ years of experience in a similar role
Strong problem solving/analytical abilities
Excellent communication skills and customer orientation
Attention to detail and ability to multi-task, handling multiple stakeholders
Ability to prioritize and willingness to work self-sufficiently and well organized
Team player and supportive personality
All candidates must provide a Criminal record not older than 3 months

Broad range of activities, tasks, and projects

Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?

About the company

D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Lörrach, Germany

Founded

2007

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Simplify's Take

What believers are saying

D-ploy reported 950+ active customer initiatives on its 2026 website.
Its 2026 footprint across 52 countries supports cross-sell and account expansion.
ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.

What critics are saying

Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.

What makes D-ploy unique

D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
It sells infrastructure, service desk, lab, and SaaS services across regulated environments.

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Benefits

Employee Referral Bonus

Professional Development Budget

Company Social Events

Wellness Program

Flexible Work Hours

Paid Sick Leave

D-ploy

IT Technician - English, Polish

About the job