Telephone Dispatch Operator

Your job is more than a job.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

Process incoming and outgoing communications courteously, while maintaining a positive and professional image: 

• Answers incoming and outgoing calls using the proper customer service standards.
• Monitors, responds to all emergency alarms located and/or received in the department.
• Utilizes overhead paging for hospital business and operates all peripheral equipment.

Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations: 

• Processes incoming calls for hospital information basis different codes for emergencies.
• Handles calls, staff and patients/guests during an emergency situation.

Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers: 

• Maintains beeper list and beep personnel according to type of pager.
• Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers.
• Operates switch keys to make connections and relay calls on switchboard equipment.

Maintain safety of visitors and staff: 

• Knows and follows all Health and Safety policies.
• Identifies equipment that requires repairs and requests and follows up on repairs.
• Completes incident/accident reports according to organizational policy and maintains accurate documentation.

MINIMUM QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education.
• Preferred: 6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have effective communication skills and must be able to multi-task in a fast-paced environment.
• Must be able to handle emergency calls in a professional and calm demeanor.
• Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? Yes

WORK SHIFT:

Variable Hours (United States of America)

LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Lakeview Hospital, the center of LCMC Health’s extraordinary community of care on the Northshore, provides the only Level II trauma center in St. Tammany Parish. Along with our signature healthcare and wellness services, we continuously adopt the latest treatments, technologies, and medical innovations to better serve our patients. Learn more about Lakeview Hospital and our nationally recognized standards of excellence for heart, stroke, orthopedic, and women’s care.

Your extras
• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.

You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.