Must be able to obtain a U.S. government Top Secret clearance.
Must have 5–10 years of IT experience.
Must have a Bachelor's or Associate's degree in Information Technology, Computer Systems, or a similar field.
Must have experience working in Linux and Windows environments.
Responsibilities
Maintain and upgrade computers, peripherals, networking equipment, and related technology.
Onboard new employees by preparing their computers and handheld devices.
Familiarize new employees with Exchange email, OneDrive, Intune, JIRA, the web-based timecard system, NinjaOne, the ticketing system, GitLab, Mattermost, Wi-Fi, and VPN.
Respond to support tickets.
Configure devices for appropriate networking permissions.
Perform general networking troubleshooting and maintenance.
Assist with creating, configuring, restoring, and migrating virtual machines in VMware ESXi.
Create and implement backup and disaster recovery strategies.
Run cable as needed.
Desired Qualifications
Familiarity with Cisco command-line interface is a plus.
Current or past U.S. security clearance is a major plus.
3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.
For the IT Generalist role, the major list of duties include:
End User Support
Maintain/upgrade computers, peripherals, networking equipment, etc.
Onboard new employees’ computers and handheld devices
Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
Respond to tickets
Networking Support
Configure devices for appropriate networking permissions
General troubleshooting/maintenance
Familiarity with Cisco CLI a plus
Infrastructure Support
VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
Create and implement backup and disaster recovery strategies
Run cable as needed
Requirements
US Citizen, ability to obtain a US Government Top Secret Clearance
5-10 years IT experience
Bachelors or Associates degree in IT, Computer Systems, or similar
Experience in a Linux and Windows based environment
Current or past US security clearance is a major plus
3dB's small but growing team enjoys a great work environment, a flat organization without red tape, competitive compensation, and benefits that include:
100% coverage of employee and dependent medical, vision, and dental
Coverage of co-pays and deductibles
401k, profit sharing of up to 25% of your salary
Flexible hours
Bank of holiday and PTO hours
3dB Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.