Banquet Captain

Job Description

• Supervise banquet and event operations to ensure seamless execution and exceptional guest experiences.
• Lead and support banquet servers, bartenders, housepersons, and event teams during service.
• Conduct pre-shift meetings and communicate event details, BEOs, timelines, VIP requirements, and service expectations.
• Ensure event spaces, service stations, bars, buffets, and room setups meet hotel standards and client specifications.
• Monitor food and beverage service quality, timing, presentation, and guest satisfaction, assisting with service as needed.
• Respond to guest requests, resolve service concerns, and support service recovery.
• Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and other departments for efficient event execution.
• Oversee event setup, breakdown, room resets, and transitions between functions.
• Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards.
• Assist with team training, coaching, onboarding, and performance support.
• Monitor supplies, equipment, inventory, cleanliness, and presentation standards.
• Support VIP functions, weddings, conferences, rooftop events, and large-scale hotel activations.
• Maintain professional communication, leadership presence, and luxury hospitality standards.
• Perform additional duties as assigned to support banquet and hotel operations.

What is in it for you:

• Paid time off
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous Point of Sale System experience preferred
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Frequent kneeling, pushing, pulling, lifting up to 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

Required Education and Experience

• Previous Food & Beverage experience required
• TABC Certification
• Texas Food Handlers Certification

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V