Inside Sales Representative

Job Description

About the Role:

As an Inside Sales Representative for our SpringWell water filtration business, you'll help guide homeowners to the right high-performance filtration and treatment solutions. You'll manage a high volume of inbound leads by phone, chat and email, using consultative selling to recommend tailored, trustworthy solutions.

Success in this role comes from learning quickly, taking initiative, communicating clearly, and partnering across teams to refine processes and elevate the customer experience. You'll build trust with homeowners by asking the right questions, simplifying complex product information, and recommending solutions that best meet their needs and goals.

POSITION LOCATION: Remote in the United States

Compensation includes a lower base, but total earnings with commissions typically fall between $90K–$120K, with senior‑level associates landing toward the top end. Commissions start immediately and are based on overall business performance—not individual quotas—creating a more predictable and scalable earning path.

Key Responsibilities:

• Be the first voice homeowners hear from SpringWell, engaging inbound prospects by phone, chat, email and scheduled follow-ups, and independently owning the full sales cycle for standard and moderately complex system configurations.

• Conduct structured, needs-based discovery to understand each customer's water quality concerns, translating test results and technical detail into plain language a homeowner can act on.

• Educate customers on SpringWell products and solutions in a clear, consultative way, and recommend system configurations aligned to their needs, budget and installation requirements.

• Progress assigned opportunities through defined sales stages toward close, confidently handling common objections on pricing, installation and product differentiation.

• Deliver a professional, trust-building customer experience that drives conversion and builds long-term brand credibility - the kind of conversation that makes someone recommend us to a neighbor.

• Maintain accurate, timely CRM records including call notes, follow-ups and pipeline activity, so the forecast reflects reality.

• Keep building product depth across system capabilities, installation factors and competitive alternatives, escalating advanced technical scenarios while learning to resolve them independently over time.

• Meet or exceed assigned revenue and productivity targets, balancing high inbound lead volume with conversion quality and follow-up discipline, and spotting upsell or cross-sell opportunities within approved product configurations.

• Share what you're hearing (recurring questions, objections and water concerns) with teammates, marketing and product, so the whole team gets sharper.

Qualifications

• 2+ years of inside sales experience, with a track record of results

• Proven ability to independently manage a full sales cycle from qualification through close

• Strong needs-based discovery and objection-handling skills

• Experience selling higher-consideration or consultative products, rather than purely transactional ones

• The ability to manage high inbound lead volume while maintaining conversion discipline

• Proficiency with CRM systems for managing pipeline, follow-ups and forecasting
   

Preferred Qualifications:

• Background selling water treatment, home services, or other technical home-improvement systems (e.g., HVAC or solar).

• Deep understanding of residential water quality concerns and installation requirements.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $35,000 USD - $55,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

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To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.