Member Services Representative 1
Advancial Federal Credit Union
Member Services Representative 1
Advancial Federal Credit Union
Not-for-profit financial institution offering loans
Advancial Federal Credit Union · Lafayette, United States · Full-time · Posted 2026-11-03
Workplace: on_site
Department: Lafayette Branch
We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.
At Advancial, we believe work should be meaningful and energizing. We’re a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.
Provide outstanding member service and maintain high satisfaction scores
Perform accurate and efficient financial transactions in person and by phone
Identify and recommend products or services to improve members’ financial well-being
Meet or exceed sales and performance goals
Resolve member issues promptly and professionally
Ensure compliance with all Credit Union policies, procedures, and regulations
Support daily branch operations, including opening and closing activities as needed
Foster a positive, inclusive, and collaborative team environment
High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
Compensation: $16-18 hourly. This position is on site at the Lafayette Branch at 306 Kaliste Saloom Road, Lafayette, LA, 70508. Must be available to work at least two Saturday shifts each month.
What to Expect in Our Hiring Process:
Ready to Join a Winning Team?
Advancial is a place where careers grow, communities thrive, and your work truly matters. If you’re looking for an organization that invests in your development, respects your time, and recognizes the impact you make, you’ve found the right place.
We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that’s just the beginning.
Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.
Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.
Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.
Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.
Navigate Life’s Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn’t always go according to plan.
Apply at Advancial Federal Credit Union
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Not-for-profit financial institution offering loans
Advancial Federal Credit Union is a member-owned, not-for-profit financial institution offering personal and business banking services, including checking, savings, money market accounts, credit cards, and a range of loans (mortgages, auto loans, personal loans, and specialty Non-QM/portfolio lending). Its digital banking platform cuAnywhere and mobile app provide features like remote deposit, bill pay, Zelle, and card management, while the CO-OP Shared Branching Network gives access to thousands of locations. A distinguishing factor is its focus on value for members and specialized wholesale lending (jumbo loans, non-warrantable condos, expatriates with no U.S. credit score), alongside a history of innovative services like remote deposit capture for oil-rig workers. The goal is to help members achieve financial flexibility and stability by offering accessible, diverse financial solutions on a national scale.
Explore more opportunities at Advancial Federal Credit Union