Intake Coordinator
About the job
- An associate's degree or an equivalent combination of relevant education and experience is required.
- Strong verbal and written communication skills are required.
- Ability to work effectively in a fast-paced environment is required.
- Comfort managing a high volume of calls and client interactions is required.
- Strong attention to detail and organizational skills are required.
- Fluency in both English and Spanish is required.
- Applicants must be at least 18 years of age.
- U.S. work authorization is required.
- Ability to pass a background check and reference check is required.
- Manage new referrals in accordance with department standards and company guidelines.
- Conduct timely outreach to prospective clients, families, and referral sources.
- Maintain accurate and up-to-date client status information.
- Partner with referral sources to obtain updated client information and support successful conversion.
- Educate clients and families on available services to support a successful transition to care.
- Document intake activities accurately and as directed.
- Communicate relevant client information to the staffing team to support an appropriate caregiver match.
- Help ensure clients and families feel informed, supported, and confident throughout the onboarding process.
- Respond to referral emails and inquiries in a timely and professional manner.
- Provide referral sources with timely updates regarding client and family outreach.
- Maintain referral source portals with current and accurate information.
- Build and maintain positive working relationships with referral sources.
About the company
Cambrian Homecare provides in-home caregiving for older adults and children and adults with developmental or intellectual disabilities. Its employees help clients with everyday activities such as bathing, dressing, meals, mobility, household tasks and companionship so they can remain at home. Services also include respite for family caregivers, support after a hospital stay and assistance alongside hospice or palliative care providers. The company works with individuals, families, hospitals, insurers and referring agencies to organize care plans and adjust support as needs change through different stages of life. Founded in 1996, it is headquartered in Long Beach, California.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Long Beach, CA
Founded
1996
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Simplify's Take
What believers are saying
- Scheduling follows caregiver availability: Cambrian explicitly offers flexible schedules built around employees' available time.
- Specialized training supports caregivers: Cambrian offers a class for employees assisting people with developmental disabilities.
- Caregivers have round-the-clock backup: the Palm Desert posting offers office-team support 24 hours a day.
What critics are saying
- Behavioral work includes crisis response: the Murrieta technician role involves responding to physically aggressive behavior.
- Specialist entry requires credentials: the Murrieta behavioral role requires CPI or Pro Act certification and six months' behavioral experience.
- Some office work has a fixed term: Cambrian's Long Beach coordinator opening is a six-month temporary assignment.
What makes Cambrian Homecare unique
- Respite extends to siblings: Cambrian offers care for one or two siblings while assisting the client.
- Insurance paperwork receives help: Cambrian assists with long-term care insurance claim processing.
- Matching goes beyond tasks: Cambrian considers client personality, language and social environment when selecting caregivers.
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