All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent

Hotel Guest ServicesUpdated on Nov 11

Full-timePerth WA, AustraliaNo salary listedRemote

About the Job

Requirements

Proven customer service experience in a hospitality or hotel environment.
Excellent verbal and written communication skills in English.
Proficiency in handling cash transactions and point-of-sale systems.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills with a customer-focused approach.
Professional presentation and demeanor.

Responsibilities

Greet and welcome guests warmly, setting a positive tone for their stay.
Handle guest check-in and check-out accurately and efficiently.
Respond to guest inquiries and resolve issues professionally.
Share information about hotel amenities, services, and local attractions.
Coordinate with other departments to fulfill guest requests.
Keep the front desk workspace organized.
Handle payments and guest accounts.
Maintain the hotel's customer service and professionalism standards.
Manage multiple tasks and adapt in a fast-paced environment.
Promote hotel facilities and recommend ways to enhance guest experiences.
Offer and deliver valet parking services for guests arriving with vehicles.

Desired Qualifications

Previous experience with Opera hotel property management system.
Valid manual driving licence and valet parking experience.
Knowledge of Perth's local attractions and tourism offerings.
Hospitality or hotel management certification or training.
Experience in a front-office or guest-facing role.
Flexibility to work shifts, including evenings and weekends.

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show—making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!

Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests
Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
Team up with other departments to make guest requests happen and keep everyone comfortable and happy
Keep the front desk looking sharp and organized—your workspace, your pride
Handle payments and guest accounts with precision and confidence
Be the champion of our hotel's commitment to excellence in customer service and professionalism—you're the difference-maker!
Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm
Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
Offer and deliver valet parking services for our guests who arrive with vehicles

Qualifications

**Required Qualifications:**

Proven customer service experience in a hospitality or hotel environment
Excellent verbal and written communication skills in English
Proficiency in handling cash transactions and point-of-sale systems
Ability to multitask and prioritise in a fast-paced environment
Strong problem-solving skills with a customer-focused approach
Professional presentation and demeanour

**Preferred Qualifications:**

Previous experience with Opera (hotel property management system)
Valid manual driving licence with valet parking experience
Knowledge of Perth's local attractions and tourism offerings
Hospitality or hotel management certification or training
Experience in a front-office or guest-facing role
Flexibility to work shifts, including evenings and weekends

Additional Information

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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