Account Manager
Amazon
Account Manager
Amazon
Sells products online and rents cloud computing
Are you looking for a challenging career? Are you adaptable, curious and persistent to achieve great results in a fast-paced, dynamic environment? Amazon team is looking for New Account Managers to join its team based in Sao Paulo, Brazil.
Your role will be focused on contributing to new acquisition (50% of the time) through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with merchants as an account manager (50% of the time) – helping them to launch and grow their business on Amazon by ensuring they understand Amazon’s products, services, systems and tools. Lastly, you will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems and tools.
Your Responsibilities
- Identify, prospect and recruit high-potential merchants via phone or email
- Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets
- Be a partner for new merchants providing them with data-driven insights and advice to optimize their success on Amazon
- Work closely with new merchants, educating them about Amazon’s high standards of Delivery and Customer Experience
- Enable merchants to learn and master Amazon's tools and systems so they may become self-sufficient in managing their catalog, inventory and performance efficiently and to the required standards
- Learn and understand the specificities of your categories to spot trends, seasonal items and competitive pricing to best tailor your pitch and advice to merchants
- Track and report development results, analyze data, interpret reports and information for your portfolio of merchants
- Prioritize your time optimally to achieve your targets in a KPI-driven environment
Key job responsibilities
- Own a portfolio of newly registered sellers end to end, from first contact through their first sales, and be accountable for the growth of that portfolio against quarterly targets
- Build and work a pipeline of leads and managed sellers
- Diagnose what is holding seller backs (catalog quality, pricing, fulfillment choice, advertising etc.) and recommend the specific actions that move their business forward
- Drive adoption of Amazon's growth programs across your portfolio
- Teach sellers to run their own operation on Amazon's tools so they become self-sufficient on catalog, inventory, pricing and account health
- Use data to prioritize, segmenting your portfolio by potential and by risk, and defending where you choose to spend your time
- Partner with internal teams across Marketing, Fulfillment, Advertising and Product to unblock sellers and to escalate systemic issues
- Turn what you hear from sellers into structured feedback that improves Amazon's products, processes and self-service experience for every seller, not just yours
- Document and share what works, contributing playbooks and best practices the wider team can reuse
A day in the life
Your day starts with your numbers: where your portfolio stands against the quarter, who moved last week, who went quiet.
You sweep your pipeline first, pushing sellers toward launch, unblocking the ones who got stuck and escalating what you cannot solve alone.
Then you turn to your managed sellers. You answer their questions, run your scheduled calls, source participation in upcoming events and negotiate deals. You drive advertising adoption where it will pay off, and you analyze accounts to find the opportunities the seller has not seen yet.
You close by picking tomorrow's priorities.
About the team
NSR Brazil (New Seller Recruitment) is the team responsible for identifying, recruiting, launching and developing new 3P sellers in Brazil. We cover the seller journey from prospecting and registration to the first buyable offers and growth during the first lifecycle on Amazon.
We work backwards from the seller: we understand what stands in the way, choose the right channel (self-service, account management, mentoring or active outreach) and guide each seller to the next decision with the highest impact. Our goal is to make Amazon the first and best destination for new brands to launch and scale in Brazil.
- Bachelor's degree
- Experience in sales
- Experience in e-commerce, retail or advertising
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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