Manager - Global Education

What You’ll Do

The Global Education Manager for the EMEA region will assume a vital role in the execution and management of our global education strategy at a local level. This position is responsible for ensuring that the Sol de Janeiro brand's educational message effectively reaches both regional teams and sales teams within our retail partners across their respective distribution channels. The primary responsibility of this role includes collaborating with the Executive Director of Global Education to create and develop compelling educational content, instructional videos, demonstration techniques, and client services that are tailored to the distinct characteristics of each market or retailer. Furthermore, the Global Education Manager will address any education-related requests that may arise in conjunction with the Executive Director.In addition, this position will be instrumental in the development and coaching of field personnel within the designated region. The Global Education Manager will support the onboarding and professional development of freelance Brand Ambassadors or promoters to achieve client service and sales objectives during various events, pop-up activities, and additional engagements. They will also facilitate comprehensive cluster training sessions or master classes as required within the assigned regions. To ensure the successful execution of our initiatives, the Global Education Manager will actively spend time in the field, thus maintaining a direct connection to the implementation of these initiatives within retail environments.

This role will report to the Executive Director, Global Education

What You’ll Be Working On

• The Global Education Manager (GEM) is a key role for the strategic planning, execution and management of Education in the field as they are responsible for communicating the Sol de Janeiro education message to our regional retail field teams as well as the sales teams at the retailers within their appointed distribution channels.

  · As a key member of the Global Education team, the GEM helps conceptualize and develop interactive education content, education videos, demonstration techniques and client services for specific regions.

  · Assists in the development and delivery of market-specific and culturally relevant brand education materials, digital tools and videos focused on product knowledge and client service to significantly impact education initiatives for Sol de Janeiro.

  · Assists in the education content development for the brand: conducting education needs analyses, leading ideation sessions with SDJ Field Team and retail partners, designing and editing education programs and materials, and researching education methods, technologies and theories of adult learning on an ongoing basis.

  · Visit stores and works in the field regularly to stay connected to project and programming execution and how they live in store.

  · Participate in regional meetings and conference calls to provide partnership and create solutions to address business needs.

  · Supports field and retails teams by facilitating larger cluster trainings or master classes as requested within assigned regions.

  · Meets with retail teams on a regular basis to assess further opportunities for growth and brand exposure.

  · Assists with the development and coaching of region’s Account Executives/Area Sales and Education Managers and Account Coordinators in partnership with Sales Leadership.

  · Continuously assist in the coaching and development of Freelance Brand Ambassadors to deliver prescribed sales targets.

  · Stay connected to other industry skincare trends/philosophies within the retail and beauty space and proactively keeps up to date on trends.

Must Haves

• Fluent in English with additional fluency in French and Spanish a plus (read/speak/write).

  • Bachelor’s degree preferred but not required.

  • Minimum 5 years of experience in the retail beauty industry in a training/education position

  • Experience leading education programs for retail sales teams, in person and virtually

  • Inspirational leadership style with excellent facilitation skills

  • Excellent verbal and written communication skills; confidence when presenting programs

  • Outstanding team player able to work collaboratively with all internal & external partners

  • Flexible and adaptable with the ability to embrace and facilitate change

  • Ability to travel within assigned territory a significant portion of each week as necessary (could be up to 80%) and work weekends as business needs require

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