Product Warranty Engineer Senior - Product Warranty

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What we offer:

Group Summary:

As a Product Warranty Engineer, you will be the owner of warranty performance across our customer portfolio and serve as a key driver of product quality improvement. Through warranty, service and regulatory data mining, you will identify emerging trends, assess risk, and ensure corrective action effectiveness. You will collaborate closely with our divisions, engineering, and quality teams to support root cause investigations and drive timely problem resolution. Additionally, you will lead initiatives to reduce No Trouble Found (NTF) by promoting disciplined problem-solving methodologies throughout the organization. This role is part of the Regional Warranty Center, located in Southfield, Michigan, reporting directly to the Regional Warranty Manager.

Your Responsibilities

• Review and identify warranty trends and spikes across customers and products.
• Report on product warranty top issues and support manufacturing locations to improve performance.
• Lead NTF reductions activities using structured problem solving.
• Lead onsite warranty field return reviews at OEM warranty centers.
• Perform cross-customer and cross-product analysis to identify common failure modes, systemic issues, and best practices.
• Correlate customer claim verbatims, field return analysis findings, and diagnostic data to improve issue identification and root cause determination.
• Support Warranty Level 2 investigations with analysis engineers.
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Who We Are Looking For

Education

• Bachelor of Science in Engineering

Experience

• Minimum of 3 years of experience in automotive electronics warranty analysis or related field with knowledge of North American, European, and Asian OEM warranty processes, systems, and tools.
• Demonstrated expertise in navigating customer portals for warranty claim, debit, and performance data.
• Experienced in tracking OEM customer warranty information and report generation.
• Strong track record of identifying and reducing NTF conditions through systematic investigation and continuous improvement efforts.

Personal Requirements

• Highly organized and detail-oriented with strong communication skills, capable of managing multiple investigations, priorities, and customer requests in a fast-paced environment.
• Exhibits initiative, personal accountability, and a collaborative mindset, consistently delivering high-quality results in a team-oriented environment.
• Able to represent warranty performance information internally and externally.
• Capable of working independently with little to no supervision.
• undefinedYour preferred qualifications

• Demonstrated experience applying structured problem-solving methodologies to complex automotive ADAS components and systems.
• Experience leveraging warranty claim data, field return analysis, and Weibull-based reliability models to predict failure rates, estimate future warranty exposure, and identify emerging product risks before widespread field impact occurs.
• Red X Problem Solving certification.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor in compliance with federal and state laws.

HEALTH AND SAFETY

Health and Safety is part of our daily lives for our employees and managers and is always a priority in our decisions. We believe that through our everyday behavior we deliver on our commitment to providing a safe and healthy work environment.

Company policy: It is the policy of this company to ensure a safe, healthful workplace for all its employees. Injury and illness losses from incidents are costly and preventable. This company will employ an effective accident and illness prevention program that involves all its employees in the effort to eliminate workplace hazards.

Management: Management is accountable for preventing workplace incidents, injuries and illnesses. Management will provide top-level support of safety program initiatives. Management will consider all employee suggestions for achieving a safer, healthier workplace. Management also will keep informed about workplace safety and health hazards, and it will regularly review the company safety and health program.

Supervision: Supervisors are responsible for supervising and training workers in safe work practices. Supervisors must enforce company safety rules and work to eliminate hazardous conditions. Supervisors shall lead safety efforts by example.

Safety Committee: The safety committee includes employer and employee representatives who are responsible for recommending safety and health improvements in the workplace. The committee is also responsible for identifying hazards and unsafe work practices, removing obstacles to incident prevention and helping the company evaluate the accident and illness prevention program.

Employees: All employees are expected and encouraged to participate in safety and health program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.