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Mercier Consultancy Group

German Speaking Financial Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €21k /mo

About the Job

Requirements

  • Native or fluent German, spoken and written, is essential.
  • A valid EU passport or work permit allowing full-time employment in Greece is required.
  • Professional proficiency in English is required to collaborate within the international office environment.
  • Demonstrable experience in financial customer support is required; experience in technology or cybersecurity is ideal.
  • An analytical mindset and interest in digital security trends are required.
  • Ability to relocate to Athens, Greece, to join the on-site team is required.

Responsibilities

  • Provide financial support and guidance to global clients using cybersecurity software solutions.
  • Manage account inquiries with a focus on security compliance and financial data integrity.
  • Collaborate with technical teams to resolve account-related cybersecurity challenges.
  • Maintain service standards while advising German-speaking enterprise partners.
  • Monitor and mitigate risks associated with client transactions and software licensing.
  • Report on performance metrics and client satisfaction.
  • Stay updated on cybersecurity threats to proactively assist customers with secure account management.

About the Company

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