F

Focus Group

Telecoms, IT, and cybersecurity solutions provider

Technical Account Manager

Implementation & Technical Account ManagementPosted on Nov 11
Full-timeBirmingham, UK£50k /yr

About the Job

Requirements

  • The candidate should have a relevant technical background, ideally in an MSP environment such as presales, project management, or technical delivery.
  • The candidate should have a solid technical understanding of M365, Azure, AVD, Windows Server, associated storage and hardware solutions, and networking solutions including HPE, Meraki, and SonicWALL.
  • The candidate should understand cybersecurity technologies including Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and penetration testing, Cyber Essentials Plus, and ISO 27001.
  • The candidate should have experience designing and delivering technical solutions for SME to enterprise businesses.
  • The candidate must hold a full driver's licence and be willing to travel to client sites.
  • The candidate should have experience producing high-quality commercial proposals including design, solution overview, and pricing.
  • The candidate should be able to cope under pressure and prioritize work accordingly.
  • The candidate should have a customer-focused mindset and commitment to delivering high-quality service.
  • The candidate should have a proven track record of managing and growing client accounts.
  • The candidate should have strong organizational skills and attention to detail.
  • The candidate should have outstanding communication and interpersonal skills and be able to convey complex technical concepts to non-technical stakeholders.

Responsibilities

  • Work directly with key clients as a technical advisor and customer advocate, retaining, managing, and growing assigned accounts.
  • Work with BDM, AM, AD, and presales technical consultants to propose and design solutions that meet customer business requirements.
  • Ensure customer satisfaction throughout the customer lifecycle and drive continued engagement, retention, account growth, and renewals.
  • Lead, own, and present IT roadmaps and strategic plans aligned with clients’ business goals.
  • Support the BDM, AM, or AD in customer discovery, presentations, and closing meetings.
  • Work with the presales team to develop proposals and presentations that meet customer requirements.
  • Create and deliver technical presentations, sales proposals, commercial materials, and high-level technical documentation.
  • Meet with customers to determine technical and business requirements and collate the information needed to produce a solution.
  • Provide technical solutions professionally and within agreed timeframes, consulting presales and technical teams on best practice and suitability.
  • Meet individual KPIs for opportunity conversion by volume and value, and net revenue retention across assigned clients.
  • Identify opportunities to upsell and cross-sell additional services and solutions.
  • Identify business drivers and highlight associated risks to the customer and Focus Group.
  • Sell technical solutions to customers.
  • Provide timely and accurate management information, particularly on pipeline management and customer health.
  • Coordinate with presales, delivery, and project teams, communicating customer requirements to support a smooth transition from sale to delivery.
  • Hold regular client meetings to maintain IT roadmap delivery momentum and advise clients on best practices, IT strategies, and technology trends.
  • Develop and maintain strong relationships with assigned clients.

About the Company

Focus Group

Telecoms, IT, and cybersecurity solutions provider

Focus Group is a UK technology services provider offering telecoms, connectivity, IT, cybersecurity, mobile services, and energy as a single package for businesses. It supports hosted or on-premise phone systems, VoIP, and Microsoft Teams integration, plus managed IT services, cloud (e.g., Microsoft 365), and disaster recovery, with a single bill and one point of contact. The company stands out by partnering with multiple network providers to tailor flexible, competitively priced bundles rather than relying on one vendor, and it has grown through active M&A with private equity backing. Its goal is to simplify technology management for UK organizations by providing an integrated, end-to-end solution for communications, IT, and security needs.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$28.1M
Headquarters
Shoreham-by-Sea, United Kingdom
Founded
2004

Recently Posted Jobs

Explore more opportunities at Focus Group

See more jobs