DME System Product Analyst

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The DME System Product Analyst will report directly to the Sr. Manager, Systems Configuration. This team member is responsible for maintaining the overall structure of the Synapse Technology Framework. This role will involve monitoring, updating, and managing the day-to-day operations of the Synapse Technology Framework while regularly collaborating with teams including Prescriber Adoption Leadership, Fulfill, Vendor Network Management, and Revenue Cycle Management.

What You Will Do

• Maintain the overall structure of the Synapse Technology Framework as it pertains to product ordering, configuration, and qualification.
• Monitor all DMERCs for updates (LCD, PA, and NCD notifications) and adjust the system accordingly.
• Review all Commercial Payor contracts and formularies for HCPCS changes and upload them into the Synapse Product Trees to ensure accuracy for downstream vendors and billing functions.
• Add new HCPCS items into the appropriate Synapse Product Trees within payer/contract guidelines.
• Add or remove any ICD10 codes that affect how an end user qualifies a patient for an item in the system.
• Update the Synapse Technology Framework Q&A, allowed units, and product tree layouts as payer/contract updates affect how users qualify patients when ordering HCPCS.
• Update the Synapse Technology Framework upon receiving notifications regarding product recalls, discontinued items, updated or retired SKUs, nationwide back orders, and other relevant updates.
• As products change, update product images in the Synapse Product Trees to maintain accuracy for end users.
• Regularly interact with the Revenue Cycle Management team to adjust the Synapse Technology Framework, mitigating future denials, deferrals, or audits.
• Meet with the Prescriber Adoption Leadership team to discuss "Voice of the Customer" feedback regarding enhancements, updates, or changes aimed at improving the customer experience.
• Collaborate with the Fulfill team and the Product Information Analyst, DME Catalog, to ensure system outputs meet the needs of Fulfillment and downstream vendors.
• Work closely with the Vendor Network Management team to provide feedback on opportunities for efficiencies and cost-saving practices.
• Hold a critical position on the System Configuration Committee, discussing areas of opportunity and contributing to decisions affecting various divisions within the organization.

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor’s degree.
• At least 1 year experience in the durable medical equipment (DME) industry.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Demonstrate organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytical skills when problem-solving.
• Demonstrate high attention to detail and a high degree of accuracy.  

 What Sets You Apart

• Accountability:Understands the link between the job responsibilities and overall organizational goals.
• Organization and Prioritization: Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
• Strategic Thinking: Demonstrates seeing the big picture, planning ahead, and translates thoughts into action. 

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.