Duty Manager

Job Description

• Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Qualifications

• Minimum of 3 years' relevant experience within a luxury hotel environment New Zealand and/or internationally; or
• Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related discipline (New Zealand qualification or recognised international equivalent).
• Strong understanding of hotel operations, including front office, guest services, reservations, housekeeping coordination, food and beverage operations, and emergency management procedures.
• Advanced working knowledge of Opera PMS/Opera Cloud and associated hospitality systems.
• Current New Zealand Manager's Certificate (or willingness to obtain upon commencement.)
• Current New Zealand First Aid Certificate (Level 1 or higher) or willingness to obtain upon commencement.
• Current Full Drivers Licence.
• Exceptional verbal and written communication skills, with the ability to effectively engage with guests, team members and contractors.
• Proven ability to lead, coach, and support teams while maintaining luxury service standards and resolving issues in a fast-paced environment.
• Highly organised with strong attention to detail, commercial awareness, problem-solving capability, and a genuine passion for luxury hospitality and guest experience excellence.

Additional Information

• Learn Your Way - Access to Dobeco, our online university 
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to additional 12 weeks of Primary Carer and up to 2 weeks of Secondary Carer
• Access to our Employee Assistance Program