Claims Manager - Commercial Auto & GL

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

Our Surplus & Specialty Lines (S&S) Division develops customized coverage solutions for complex exposures, difficult-to-insure risks and niche segments of the market. S&S has over 850 employees (including more than 250 based in India), 10+ locations in the United States and 2 locations in India. Our product reach includes Sharing Economy, Environmental, Energy, Transportation, Construction, Excess & Umbrella, Primary Special Risk, Security, and other industry segments. S&S is the second largest division within C&F at over $1.5 billion in annual gross written premium.

Manage a staff of adjusters handling Bodily Injury (BI) Transportation Claims to ensure appropriate and timely coverage analysis, exposure recognition, reserve analysis and resolution of claims. There is also frequent contact with all levels of staff within the claim department, brokers, retail agents, insureds, vendors, and other internal customers such as accounting and underwriting.  

What you will do for C&F:

• Receives claims assignments. Sets up new losses. Verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to management.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for technical management of unit handling BI claims to include coaching, training, performance management and hiring/termination recommendations.
• Provides strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely manner.
• Monitors staff and unit performance, review open and closed claims to ensure that claims have been properly prepared for adjudication and resolution.
• Acts as a subject matter expert resource to others in the claim department regarding coverage, analysis of exposure, timely and accurate reserving, and settlement value and resolution strategy.
• Reviews and manages litigation costs within established guidelines to ensure cost effective preparation and resolution of litigated claims.
• Manages panel counsel to ensure litigation is managed and resolved effectively and appropriately.
• Ensures the early recognition of exposures and setting of appropriate claim reserves to ensure that future claim costs are accurately estimated.
• Monitors changes in the legal environment; distribute pertinent changes in insurance law, tort law, or litigation practices.
• Builds and maintains effective working relationships with management and staff in other departments, to include underwriting, finance and executive.
• Responsible for adhering to and ensuring that staff adheres to the organizations expectation to maintain a positive work atmosphere by acting and communicating in a manner that builds trust with customers, clients, co-workers and management.
• Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

What you will bring to C&F:

• College graduate, Juris Doctorate a plus.
• 8+ years of Commercial Auto Liability Bodily Injury experience. Trucking, Rental and/or Rideshare are preferred. 
• 5+ years of managing a Commercial Auto Liability Bodily Injury Team.
• Commercial General Liability experience is a plus.
• Must demonstrate outstanding people skills, communication skills (both oral and written), and have the ability to work extremely well with internal and external customers at all levels throughout the organization.
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Travel occasionally required.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,500.00 to a maximum of $155,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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