Facilities Service Supervisor
SPS Holding
Facilities Service Supervisor
SPS Holding
Global BPO and intelligent document management
SPS is seeking a Facilities Service Supervisor to oversee daily facilities and workplace service operations while providing hands-on leadership across multiple service functions. This role is responsible for supervising onsite employees, coordinating daily workflows, maintaining facility standards, and ensuring consistent delivery of services in accordance with client expectations and SPS policies.
This position oversee a variety of functions, including facilities maintenance, building operations, mailroom services, scanning and document processing, shipping and receiving, records management, reception and front desk services, monitoring and response activities, and general office support. This individual will serve as a key point of contact for daily operations, ensuring appropriate staffing, efficient processes, facility upkeep, and a high level of customer satisfaction.
Supervise, coach, and support onsite employees across multiple facilities and workplace service functions, ensuring daily responsibilities and service expectations are consistently met.
Oversee general facility operations, including building maintenance, workplace upkeep, space organization, and coordination of facility-related service requests.
Conduct routine facility inspections and walkthroughs to identify maintenance needs, safety concerns, cleanliness issues, and opportunities for improvement.
Coordinate maintenance requests, repairs, vendor services, and contractor activities to ensure timely resolution of facility-related issues.
Monitor building systems, equipment, and workplace conditions, escalating maintenance or operational concerns as appropriate.
Support security, emergency preparedness, and workplace safety procedures in accordance with client requirements and SPS policies.
Oversee mailroom operations, including mail distribution, package handling, sorting, and internal deliveries.
Coordinate scanning, document processing, records management, shipping and receiving, and related administrative support services.
Oversee reception, lobby, and front desk operations, ensuring professional and consistent customer service.
Monitor service requests, operational activities, and response requirements to ensure timely resolution and appropriate follow-up.
Coordinate employee schedules, assignments, and coverage to maintain uninterrupted service delivery.
Provide hands-on operational support and backup coverage across service areas as business needs require.
Travel between designated client locations to provide supervisory or operational backup coverage, including couriering mail and packages between corporate buildings and other client locations.
Conduct regular site walkthroughs to monitor employee performance, service quality, safety, and operational standards.
Serve as an escalation point for client concerns, employee questions, and day-to-day operational issues.
Operate a company vehicle to transport and deliver mail, packages, and other materials between designated corporate offices, client locations, and external mailing or shipping facilities (e.g., USPS, FedEx, UPS).
Maintain accurate service records, activity logs, and reporting to support operational performance and client requirements.
Ensure compliance with SPS policies, client procedures, workplace safety standards, and confidentiality requirements.
Identify opportunities to improve workflows, facility operations, service efficiency, and the overall customer experience.
Communicate regularly with SPS leadership and client contacts regarding operational updates, staffing needs, facility concerns, and service performance.
High school diploma or equivalent required.
Previous supervisory, team lead, or management experience preferred.
Experience in facilities management, building operations, maintenance coordination, office services, mailroom operations, records management, document processing, reception, or similar service-oriented environments preferred.
Familiarity with building maintenance, vendor coordination, facility inspections, workplace safety, and general facilities operations.
Strong organizational, communication, problem-solving, and customer service skills.
Ability to manage competing priorities, delegate responsibilities, and support multiple operational functions.
Proficiency with Microsoft Office and general computer applications.
Ability to maintain confidentiality and handle sensitive information appropriately.
Must possess a valid U.S. driver's license and maintain an acceptable driving record in accordance with applicable company and insurance requirements.
Ability and willingness to drive between designated client locations to provide operational and supervisory backup coverage, including transporting mail and packages as needed.
Ability to lift and move packages weighing up to 40 pounds, with or without reasonable accommodation.
Ability to stand, walk, bend, reach, and sit for extended periods.
Ability to operate standard office and facilities equipment, including computers, printers, scanners, and mail processing equipment.
Ability to move packages, supplies, and materials using carts and other standard equipment.
Local travel between client locations is required. This position may be assigned to provide supervisory or operational backup coverage at other SPS client locations, which may include driving between corporate buildings, transporting mail and packages, and supporting various workplace service functions as business needs require.
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to clients throughout North America, including many Fortune 500 companies. Our services include reception and lobby concierge, mail center management, conference room support, document processing, scanning, and technology-enabled workplace solutions.
A career with SPS includes a robust onboarding and training program designed to help you unlock your career path possibilities.
SPS. The Power of Possibility.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Pay Range 31 - 31.35 USD
Global BPO and intelligent document management
SPS Holding is a global provider of business process outsourcing and document management services that helps companies optimize and automate back-office tasks, digitize documents, and manage client communications. It delivers services through Technology Business Solutions (TBS) for back-office operations and data management, and Enterprise Workplace Solutions (EWS) for office logistics and workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content and automate tasks like claims handling and invoice processing. The company differentiates itself with a large global footprint (over 20 countries and 8,500+ employees) and an integrated end-to-end approach across digital process optimization and workplace services for industries such as banking, insurance, healthcare, and legal. Its goal is to help clients transform operations through data-driven, automated processes so they can focus on core activities.
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