Executive Director - Clinical Operations

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The University of Miami/UHealth has an exciting opportunity for an Executive Director, Clinical Operations.

Core Job Summary:

The Executive Director, Clinical Operations assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

Core Job Functions:
1. Ensures that all patient, physician, and staff complaints are appropriate addressed in accordance with University policies.
2. Monitors the activities and operations of the assigned units to ensure goals and objectives are met.
3. Develops system-wide policies and procedures, assuring best practices and consistent standardized high-quality care is provided at all locations.
4. Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of exam room resources.
5. Implements new programs to create innovative approaches to care and establish best practices.
6. Oversees compliance with regulatory agencies and professional organizational standards.
7. Oversees, mentors, trains, motivates, and evaluates department staff.
8. Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development.
9. Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility.
10. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

Department Specifics:

The Executive Director will be working under the direction of the Sr. Associate Vice President, Oncology Services at Sylvester Comprehensive Cancer Center/UHealth, and reporting functionally  to the Chief Nursing Officer for UHealth, and Chief Medical Director of Oncology Services, the Executive Director, Oncology Services (Executive Director) is accountable for providing leadership, operational direction, clinical quality and financial performance of multiple areas within the Oncology Service Line (OSL) including the inpatient oncology program at UHT and the ambulatory setting.  The Executive Director will serve as an OSL subject matter expert contributing to oncology services strategic planning, developing and managing efficient patient flow systems that provide excellent patient experience, streamlined communication, and achieving financial and operational targets. The Executive Director will participate in continuous quality improvement and ensure compliance with all regulatory requirements while supporting the health systems and Sylvester’s mission, vision, values, and strategic objectives. They will provide guidance and expertise in USNWR oncology ranking, Commission on Cancer, QOPI and other key accreditations. They will develop close collaboration with key stakeholders, including the research enterprise to sustain the core academic mission of the cancer center. The Executive Director will participate in Administrative on-call duties as needed or required.

The successful candidate will perform in the following areas:

Strategic Operations:

• Provide strategic and operational leadership for assigned areas within OSL developing and implementing key strategies to meet goals and objectives.

• In conjunction with Executive Leadership, develops and implements new programs to create innovative care models and establish best practices.

• Develop and implement business plans, proposals, that support programmatic growth and quality care. Must have the ability to create and implement strategic plans with measurable goals.

• Drive results by translating strategic priorities into operational reality, aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

• Working with Executive Leadership develops and implements growth strategies for the expansion of the OSL. Researches, analyzes, and identifies new/emerging services and technologies.

• Leads change by identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.

• Build consensus and implement OSL operational decisions by obtaining data/information from multiple sources to identify business issues and commit to action after weighing alternative solutions against essential decision criteria.

• Monitors the activities and operations of the assigned units to ensure goals and objectives are met and provides feedback to the Executive Leadership.

• Other duties as assigned.

Quality/Regulatory/Process Improvement:

• In collaboration with Executive Leadership, ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

• In conjunction with Hospital Accreditation, oversees compliance with regulatory agencies and professional organizational standards.

• In collaboration with other key stakeholders including the Senior Director, Quality-Hospital Performance participates in planning, promoting, and conducting organization-wide performance improvement activities for Service Line.

• Knowledgeable of the Joint Commission's standards on Accreditation of Healthcare Organizations, National Committee on Quality Assurance, and State and Federal regulations related to Medical Staff organization.Serves as Oncology subject matter expert and point of contact for US News and World Report. Serve as liaison between UHT and other parts of the organization and supports critical oncology certification/recognition/quality programs, including not limited to Commission on Cancer, ASCO QOPI, etc.

• Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of resources.

• Exhibit excellent problem-solving skills and the ability to identify opportunities to improve processes at all levels of the organization. Spearheads the development of clinical effectiveness and quality/performance improvement efforts in assigned areas and ensures successful implementation.

• Support Miller School of Medicine Department and Division goals and strategic vision. Assist with the implementation of critical programmatic efforts.

• Work collaboratively with key stakeholders to plan, organize and monitor all processes related to organizational quality outcomes measurement, risk management, patient safety, and regulatory compliance.

• Review and provide directions on inspecting agencies' reports and communicates with Hospital leadership.

• Ensures a clinical environment conducive to safe research practices in close collaboration with research teams.

Financial:

• Exhibit strong financial management skills as this individual must be able to identify opportunities to improve operating efficiency, increase revenues and effectively control expenses.

• Exhibit knowledge of continuous improvement of the revenue cycle in a clinical setting; a solid understanding of an academic/research/clinical department and hospital's financial dynamics.

• Have experience in budgeting, preparing financial reports, and financial analysis

• Plans for future growth by assessing existing and future program needs and establishing priorities.

• Work with key leaders in capital acquisition and construction projects as it relates to growth and development of Service Line.

Human Resources Management:

• Work collaboratively with key stakeholders to achieve strategic goals and deploy assigned initiatives.

• Have strong leadership skills and experience, particularly in cultivating a high-performing team and developing and maintaining excellent relations with staff at all levels, including the ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables.

• Manage individual(s) including but not limited to hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of Service Line as established by department leadership.

• Collaborates with CNO and Nursing Leaders to provide mentorship, training, motivation, and provides feedback regarding department staff.

• The ability to coach and mentor by providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting individual skills and abilities.

Communication and Consensus Building:

• Enhance teamwork across the health system by promoting a culture focused on collaboration, quality, innovation, and transparency, ensuring effective coordination and communication.

• Build partnerships by initiating and maintaining strategic relationships with stakeholders inside and outside the health system (e.g., physicians, cross-functional partners, payers, suppliers, community representatives) to advance clinical and business goals.

• Have excellent presentation, communication, organization, and conflict resolution skills and capabilities. Strong commitment to service excellence with outstanding business acumen and business ethics.

• Manage stakeholder communication for assigned areas of the OSL, developing compelling communication strategies through clear and succinctly conveying information and ideas to individuals and groups.

• Working in conjunction with Patient Experience ensures that all patients, physicians, and staff complaints are appropriately addressed in accordance with university policies.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:
 

Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 7 years of relevant experience required

APRN/RN with oncology and inpatient experience highly preferred

Process improvement/leadership experience

Preferred Qualifications:

• Extensive experience in inpatient oncology operations, quality, patient safety, and regulatory/accreditation programs within a complex academic medical center or healthcare system.

• Clinical background as a Registered Nurse (RN) or Advanced Practice Provider (APP) strongly preferred, with a demonstrated understanding of multidisciplinary care delivery, clinical workflows, and patient-centered care.

• Experience collaborating with physicians, nursing leadership, APPs, and hospital administration to implement evidence-based practices and improve quality, safety, and operational performance.

• Proven ability to lead cross-functional teams, manage complex initiatives, and influence organizational change in a matrixed healthcare environment.

Knowledge, Skills and Abilities:

• Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.

• Financial Management: Ensures fiscal responsibility, and optimization of financial performance.

• Resource Management: Ability to allocate resources and drive innovation and growth.

• Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.

• Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.

• Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.

• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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