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Rituals

Luxury home and body products retailer

Key Account Manager Wholesale

Account ManagementConfirmed live in the last 24 hours
Full-timeAmsterdam, NetherlandsNo salary listedIn-person

About the Job

Requirements

  • A bachelor's or master's degree in Business, Marketing, or a related field.
  • At least 3 years of experience in a comparable key account management role within cosmetics, luxury, or retail.
  • Experience with strategic negotiations at head-office level and key account management.
  • Experience collaborating cross-functionally, for example with Marketing, Digital, Merchandising, or Supply Chain.
  • Strong analytical skills and experience with data-driven decision-making.
  • Strong stakeholder-management skills, both internally and externally.
  • Fluency in Dutch and English.

Responsibilities

  • Serve as Rituals' primary contact with retailers at head-office level.
  • Develop and execute Rituals' online and offline strategy in a multibranded environment.
  • Maintain durable relationships with key accounts, develop business plans, create forecast plans for department stores and perfumeries, and continuously identify opportunities to increase sales.
  • Develop and implement key account plans aligned with market insights and the commercial priorities of Rituals and the retailer.
  • Develop e-retail plans in collaboration with the digital team.
  • Create and maintain a marketing program with trade marketing colleagues and the retailer.
  • Propose and coordinate new product launches, limited editions, and gift-set placement.
  • Build and maintain sustainable customer relationships with key accounts.
  • Align and safeguard commercial terms.
  • Lead and follow up on business updates, newness meetings, and annual customer reviews.
  • Analyze and optimize sell-in and sell-out performance monthly and annually.
  • Implement the brand strategy and ensure optimal visibility based on brand guidelines.
  • Create accurate revenue and assortment forecasts to support availability and growth.
  • Collaborate within the Benelux Wholesale team, including with the Senior Account Manager, Field Team, and trade marketing specialist.

About the Company

Rituals

Luxury home and body products retailer

Rituals sells luxury home and body care, skincare, fragrances, and makeup inspired by ancient traditions, using natural-origin ingredients. It uses a multi-channel model with stores, e-commerce, and partnerships, plus a membership program and product refills to maintain revenue. In-store experiences such as tea service and hand massages, along with strong storytelling and sustainability efforts, set it apart from competitors. Its goal is to turn everyday routines into mindful moments and to expand globally through accessible channels and responsible practices.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Amsterdam, Netherlands
Founded
2000

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