Helpdesk / Access Manager

This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. 

Helpdesk / Access Manager (Senior / Mid)

Position / LCAT: Helpdesk / Access Manager Level: Senior and Mid Lead Designation: N/A Location: Fort Belvoir, VA

Role Summary

Serves as an enterprise access manager and validator for Army intelligence users requiring access to IC PKI-enabled databases (e.g., Army M3, AIDP), communities of interest (COIs), and entitlement/mission managers on mission networks such as the Joint Entitlement Management System (JEMS) and GATEKEEPER. Validates access requests based on the user's justification and security clearance level. Conducts PKI Trusted Agent activities, verifies security clearance information, and supports complex security classification procedures involving coalition/foreign partner support, foreign disclosure, intelligence dissemination, and cross-domain operations.

Responsibilities

• Execute 12 hours of service during regular working hours Monday–Friday; access request queues must be zeroed by close of business (COB) Friday of each week
• Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
• Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
• Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
• Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
• Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
• Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
• Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
• Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
• Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
• Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
• Maintain and update Transaction Metrics log on a weekly basis
• Produce ad hoc metrics reports within 2 business days of Government request
• Engage with organizations within the Army Intelligence Community to discuss mission requirements
• Review entitlements currently shared with the Army Intelligence Community on a regular basis
• Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
• Ensure organizations and missions are properly aligned in entitlement management systems
• Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
• Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
• Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
• Update the Help Desk handout on a monthly basis

Required Qualifications

Senior Level:

• 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
• Demonstrated experience instructing and conducting training for military audiences
• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
• Demonstrated understanding of organizational messaging in DoD or IC
• Experience drafting briefing slides to clearly articulate complex issues and procedures
• Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Mid Level:

• 2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest
• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
• Demonstrated understanding of organizational messaging in DoD or IC
• Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Preferred Qualifications

• Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education
• Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline