Solutions Consultant

Build the solutions to help Flexport grow

The opportunity:

As a Solutions Consultant within the new Sales Engineering organization for our Trucking Business Unit, you will wear many hats. First and foremost, you will be a subject matter expert (SME) for API integrations, enabling seamless collaboration between engineering, sales, and external partners. You will play a pivotal role in driving successful technical implementations and improving customer satisfaction from pre-sales through implementation and beyond. In addition, you will also support the broader sales organization by providing valuable data-driven insights about our product’s performance to our customers.  This role demands a blend of technical expertise, analytics prowess, program management skills, and customer-facing experience.

You will:

Technical Program and Project Management:

• Act as a technical liaison on API integrations for customers and TMS partners, from pre-sales through post-implementation.
• Collaborate with multiple engineering teams to design, implement, and test API integrations.
• Lead time-sensitive, cross-functional initiatives that involve product, engineering, sales, and customer success teams.
• Develop project plans, track milestones, and ensure timely delivery of customer and partner integrations.
• Proactively identify risks and resolve issues to maintain project momentum.
• Facilitate knowledge sharing and scalability by documenting processes, best practices, and technical solutions.
• Provide training and support to internal teams on API capabilities and integration workflows.

Data Analysis and Customer Engagement

• Partner with the sales team to understand customer needs and translate them into technical requirements, and then translate those technical requirements into actionable plans.
• Deliver technical presentations and demos to customers, showcasing the value of our platform.
• Act as a trusted advisor, building strong relationships with external stakeholders and partners.
• Analyze integration performance and provide actionable insights to improve efficiency.
• Utilize data to inform product improvements and customer engagement strategies.
• Generate reports and dashboards to communicate key metrics, trends, and insights.

Vendor Management

• Coordinate with external vendors to ensure timely delivery of services and adherence to technical requirements.
• Evaluate vendor solutions and provide recommendations to optimize partnerships.
• Manage vendor relationships, contracts, and performance metrics.

You should have:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in technical program management, sales engineering, or a related role.
• Strong understanding of API design, implementation, and troubleshooting.
• Comprehension of high-level architecture and design of systems to facilitate integrations. In addition to APIs, possesses knowledge of EDI, middleware, data flow, and system interoperability.
• Familiarity with data mapping, validation, and quality assurance during integrations.
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Experience with data-driven decision-making, including SQL fluency.
• Familiarity with CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau, PowerBI), and project management tools (e.g., Jira, Confluence).

Nice-to-Haves:

• Some understanding of Transportation Management Systems (TMS)
• Familiarity with logistics, supply chain, and the trucking industry.

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