Out of Hours Response Officer

Grade UE03: £24,729 to £26,320 per annum plus a 30% Premium Band for flexible working

CSG / Accommodation, Catering and Events - Property

Part Time: 23.5 hours per week, 4 on, 4 off Night Shift (7pm - 2am and can be adjusted to suite business needs)

Open Ended (permanent)

Vacancies: 1

Together we can do great things. Be part of something bigger.

Here, you can continue to make a difference in everything around you. Take on new challenges, grow your career, be recognised for your contributions, and benefit from our commitment to your wellbeing. Be part of something bigger — where your work has real impact and your development matters. There are so many reasons to take your next step with us.

From student accommodation to café’s restaurants and hotels, this is a 24/7 organisation that embraces the traditional and the modern in equal measure. From historical buildings to state of the art technical and research hubs our mission is to ‘enrich student learning and growth as well as impact our local communities’ and our values drive everything we do.

We are looking for confident, proactive individuals to join our Out of Hours Response Team, delivering a professional and responsive front-line service across our estate.

The Opportunity:

As an Out of Hours Response Officer, you will be at the centre of operations overnight, responding to incidents, supporting residents and maintaining a safe, inclusive and well managed environment. This includes welfare concerns, fire alarm activations, security issues and urgent maintenance matters, often as the first point of contact.

This is a highly visible, fast paced role where no two shifts are the same. You will carry out patrols, respond to calls, provide first aid and work closely with internal teams and external services to resolve situations effectively.

We are looking for individuals who are calm under pressure, confident in dealing with people and able to make sound decisions in dynamic situations. Having a valid UK driver’s license is essential.

At ACE our mission is to ‘enrich student learning and growth as well as impact our local communities.’ Our values drive everything we do:

Are you PASSIONATE about making a difference?

Do you like to COLLABORATE and achieve things as a team?

Is INCLUSION at the forefront of all you do?

Do you thrive when given OWNERSHIP?

Are you inspired by INNOVATION and excited to bring new ideas to life? 

A career with us has a range of other benefits that can be tailored to your lifestyle: 

• Good salary/pay rates
• Excellent benefits and support
• Contributing to the work and purpose of the University

Location: Pollock Halls, 18 Holyrood Park Road, Edinburgh, EH16 5AY

This post is part time (23.5 hours per week) and is campus based.

Click here to view the full job description (opens in a new browser tab) 

How to apply

Please include the following documents in your application:

- CV

- Cover letter

As a valued member of our team, you can expect: 

• A competitive salary. 
• An exciting, positive, creative, challenging and rewarding place to work. 
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits pageand use our reward calculator to discover the value of your pay and benefits. 

Championing equality, diversity, and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages(opens new browser tab)

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.  

Key dates to note

The closing date for applications is 10 November 2026.

Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone.

Interviews will be held 2 weeks after closing date.