Riverside Health

Non-profit integrated health system delivering care

Unit Secretary - Mental Health

Clinical Support & Patient AdministrationPosted on Nov 13

Part-timeHampton, VA, USA$16.20 - $21.08 /hrIn-person

About the Job

Requirements

One year of clerical experience in a healthcare setting is preferred.
A high school diploma or GED is preferred.

Responsibilities

Enter orders accurately and on time, retrieve testing results, research computerized provider order entry to ensure correct order entry, and manage medical records to maintain organized records.
Navigate systems to access patient information and facilitate transfers; use systems to communicate and order supplies and forms.
Demonstrate understanding of the diverse patient-care populations served within the community.
Answer calls promptly using appropriate phone etiquette, screen calls appropriately, and greet patients and visitors as an advocate for positive customer service.
Maintain a clean, safe, and orderly work environment by cleaning workstations and equipment, stocking supplies, and storing equipment appropriately.
Work effectively as a team member and independently, seek assistance as needed, keep team members informed of changes, and work with the team to provide quality care and customer service.
Order supplies, perform order entry, file patient information, follow up with patients and physician offices, and perform other assigned secretarial and clerical duties.

Hampton, Virginia

Hiring Range

$16.20 - $21.08/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties. The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed.

What you will do

Responsible for accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance. Prioritizes workload and accurately completes daily duties.
Navigates systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.
Demonstrates understanding of diverse patient care populations served within the community.
Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience. Functions as an advocate for positive customer service as the greeter of the unit.
Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.
Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service.

Qualifications

Education

High School Diploma or GED, (Preferred)

Experience

1 year Clerical experience in a healthcare setting (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

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