Regional Director
About the job
- A community college diploma, preferably in business administration.
- More than 10 years of facility management work experience.
- Highly skilled account management.
- Highly skilled facility operations management.
- Highly skilled client relationship management, with demonstrated ability to build and manage relationships with client representatives at the senior management level.
- Highly skilled management of service delivery and meeting service delivery obligations.
- Skilled budget management.
- Fully developed communication, influence, persuasion, and negotiation skills.
- A high degree of client service orientation and sense of urgency.
- Highly skilled at leading and engaging a team of individuals.
- Skilled vendor management.
- Highly skilled emergency management, emergency preparedness, and business continuity planning and execution.
- A sustainability mindset and ability to incorporate sustainable practices within the assigned portfolio where possible.
- Expert-level knowledge of health and safety requirements and a strong safety mindset.
- Current knowledge of and skill in implementing facility management services best practices.
- Expert-level knowledge of current building standards and requirements.
- A continuous improvement and quality mindset, with a desire to seek and incorporate innovative practices and technologies to deliver value to the client.
- Follow and apply health and safety and emergency response requirements in alignment with BGIS and client expectations to ensure the safety of employees and building occupants.
- Collaborate with BGIS Health, Safety and Environment teams on key programs that emphasize safety culture.
- Meet internal and external health, safety, environment, and security requirements and ensure the safe delivery of all work performed.
- Engage clients to understand and anticipate needs and identify and recommend additional services.
- Contribute to developing and executing strategic account expansion plans, recommend pull-through services, participate in quarterly business reviews, and contribute to contract renewal, business development, and account governance activities.
- Adhere to the contract-specific Master Service Agreement and manage the BGIS ECE Program for the specific client group.
- Deliver results and action plans related to the Likely to Recommend Survey.
- Achieve client satisfaction objectives for assigned regions and develop and maintain effective client relationships while managing client expectations.
- Serve as the escalation focal point for issues pertaining to facilities in assigned regions and interact with client representatives at senior management level.
- Assume financial responsibility for facility operations, including budget management.
- Develop operations and maintenance, transaction, capital projects, and rent budgets with finance; explain the approach to the client and account team.
- Use financial reports to perform monthly budget analysis and reforecast allocations as necessary.
- Meet annual contractual performance targets and client financial targets or indicators.
- Identify cost-saving opportunities and develop strategies to maximize financial resources.
- Regularly track and report positive or negative budget trends.
- Contribute recommendations and continuous improvement projects to achieve efficiency gains and cost savings.
- Manage operations for the portfolio of facilities in assigned regions, lead operations and maintenance activities, and execute portfolio programs.
- Oversee completion and submission of capital plans and create and implement short- to mid-term plans for assigned regions.
- Provide input into strategic plans and collaborate with stakeholders to optimize facilities and continuously create client value.
- Collaborate with the Central Work Order Management Team to ensure work is completed as outlined in the Master Service Agreement.
- Monitor work-order progress and ensure tasks are completed within established timelines.
- Work with Account Governance Teams to maintain accurate work-order and associated-cost records.
- Streamline and manage work-order processes to optimize efficiency, and prioritize and assign work orders based on urgency and impact on facility operations.
- Meet and oversee all service obligations for assigned regions and ensure established metrics and key performance indicators are met.
- Lead the operations team in developing and implementing action plans to remediate performance gaps.
- Ensure compliance with legislated, corporate, and industry requirements and guidelines, including environmental, health and safety, and building standards.
- Safeguard the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery, and business continuity plans are developed and relevant stakeholders are trained to execute them.
- Provide oversight and engagement in emergency management.
- Ensure regulatory compliance requirements are met and related documentation is created and maintained.
- Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental and building-code issues, applying cursory knowledge of relevant legislation.
- Deliver facility-management projects for assigned regions on time, on budget, and to the required quality.
- Collaborate with clients and internal stakeholders to identify project opportunities and priorities and develop and implement projects.
- Oversee development and execution of project plans for portfolios in assigned regions.
- Follow BGIS Vendor Performance and Relationship Management Program protocols with support from Strategic Sourcing and Vendor Management Leadership.
- Collaborate with Procurement and Supply Chain Administration teams to source and qualify vendors and procure goods and services.
- Collaborate with stakeholders to achieve efficiency gains by identifying and implementing best practices; reviewing, refining, or developing and implementing processes, technologies, and sustainable practices; and leveraging self-perform where possible.
- Implement continuous-improvement enhancements for assigned regions.
- Manage employee engagement, development and performance, hiring and retention, and compensation recommendations.
- Develop and implement action plans to improve employee satisfaction scores and employee recognition.
- Provide day-to-day team support and oversight/management.
- Collaborate with BGIS Janitorial, Project Management, Technical Services, and other self-perform teams to maximize efficiency and customer service across buildings and portfolios.
- Work with self-perform teams to ensure work is completed.
- Use work-order systems, vendor-monitoring tools, building automation systems, and computerized maintenance management system scheduling tools to deliver effective client service.
- Mentor staff in vendor management and effective use of technology for vendor relationships.
- Guide team members in effective use of technology for financial management and career progression.
- Perform other duties as assigned.
- One or more of the following credentials would be considered an asset: Certified Facility Manager from the International Facility Management Association; Certified Property Manager from the Institute of Real Estate Management; Facility Management Administrator designation from the Building Owners and Managers Institute; or Real Property Administrator designation from the Building Owners and Managers Institute.
About the company
BGIS provides facilities management and real estate services for buildings and real estate portfolios around the world. Its services cover the day-to-day operations, maintenance, and support needed to run workplaces and built environments, often bundled as integrated facilities management for clients.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Markham, Canada
Founded
1992
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Simplify's Take
What believers are saying
- BGIS won Sydney Airport general FM services in April 2026.
- BGIS won Victorian Government facilities management in January 2026 across 291 properties.
- BGIS won Australian War Memorial maintenance in January 2026, reinforcing public-sector credibility.
What critics are saying
- Veritas closes Q4 2026 and can force harsher margin discipline immediately.
- Indeed reviews in July 2026 describe toxic management, unpaid hours, and poor progression.
- A major customer loss in government or aviation would crush retention and valuation quickly.
What makes BGIS unique
- BGIS combines technical IFM with proprietary digital facility management across mission-critical environments.
- Its scale spans 65,000 facilities and 620 million square feet globally.
- BGIS’s portfolio includes data centers, government sites, healthcare, and aviation assets.
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Benefits
Paid Parental Leave
Employee Referral Bonus
Employee Discounts
Growth & Insights and Company News
6 month growth
10%1 year growth
10%2 year growth
10%Proudly partnering with Geelong's newest landmark - Nyaal Banyul Geelong Convention and Event Centre. IKON Services Australia Pty Ltd. is incredibly proud to announce the commencement of Integrated Cleaning, Hygiene and Waste Management services at the new Nyaal Banyul Geelong Convention and Event Centre, delivered in partnership with BGIS. This project represents far more than a new contract. It reflects years of building trusted relationships, demonstrating capability, and a shared commitment to delivering exceptional facility and site experiences. As one of Victoria's most significant new event destinations, Nyaal Banyul will become a hub for conferences, exhibitions, entertainment and community events, creating lasting economic and social benefits for Geelong and the surrounding region. With decades of experience supporting some of Australia's largest and most iconic venues, major events and entertainment precincts, IKON is proud to bring its expertise in event cleaning, presentation services and operational excellence to this exciting new destination. IKON Services Australia Pty Ltd. is honoured to play a role in maintaining this iconic precinct and helping create a welcoming, safe and memorable experience for every visitor. A huge thank you to Nyaal Banyul Geelong Convention and Event Centre and BGIS for their partnership and trust. IKON Services Australia Pty Ltd. look forward to supporting this incredible venue and contributing to the success of the Geelong community for many years to come. Solutions That Matter.
Veritas Capital to acquire facilities manager BGIS. July 17, 2026 | John McNulty Veritas Capital has agreed to acquire BGIS from CCMP Capital Advisors and Alberta Investment Management Corporation (AIMCo). BGIS runs and maintains buildings and facilities - offices, data centers, and government, healthcare, and industrial sites - for large public and private organizations, handling the engineering, operations, and technology that keep those properties running, a service known in the industry as technical integrated facilities management (IFM). The company oversees more than 65,000 facilities totaling over 620 million square feet globally with a team of more than 12,000. Gord Hicks continues as chief executive officer and will lead the business with his management team. CCMP and AIMCo had backed BGIS since 2019. Veritas Capital, a technology investor focused on companies operating at the intersection of technology and government, manages over $54 billion in assets. James Dimitri, partner and co-head of flagship private equity at Veritas, led the transaction for the firm. Citi served as lead financial advisor to BGIS, with TD Securities as co-advisor and BMO Nesbitt Burns and CIBC World Markets also advising. (C) 2026 Private Equity Professional | July 17, 2026 July 21, 2026. July 16, 2026.
NEW YORK & MARKHAM, Ontario--(BUSINESS WIRE)--Jul 15, 2026-- Veritas Capital (“Veritas”), a leading investor at the intersection of technology and government, today announced that it has entered into a definitive agreement to acquire BGIS (“the Company”) from CCMP Capital Advisors, LP (“CCMP”) and Alberta Investment Management Corporation (“AIMCo”).
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