Regional Director

ABOUT US 

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com. 

OUR CULTURE 

At BGIS, our culture is built on three foundational pillars: 

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve. 
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.  

SUMMARY 

For the assigned region(s), the Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified Geographical region that includes several facilities, employees and clients.  This role is expected to understand, coach and train the team in all regulatory and client requirements.  In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.  

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.    

Opportunities for Development:    

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:   

• On Account and expanded Operational Leadership 
• Facility Management Office roles to support accounts, 
• Project Management leadership roles to lead and execute projects 

KEY DUTIES & RESPONSIBILITIES  

Health, Safety, Environment & Security  

• Follow and apply all Health and Safety and Emergency Response, aligned with both BGIS and Client expectations.to ensure safety of all employees and building occupants.  
• Work in collaboration with BGIS Health Safety and Environment Teams for support and direction on key programs to emphasize Safety Culture  
• Accountable for meeting all internal and external health, safety, environment and security-related requirements  
• Accountable for the safe delivery of all work performed   

Account Management  

• Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services    
• Provides input and contributes to the development and execution of strategic account expansion plans  
• Recommends additional pull-through services  
• Participates in and contributes to quarterly business reviews  
• Contributes to contract renewal and business development activities  
• Contributes to account governance   
• Adherence to Contract Specific MSA (Master Service Agreement)   
• Manages the BGIS ECE Program for the specific client group  
• Responsible for results and action plans related to the Likely to Recommend Survey.   

Client Relationship Management  

• Accountable for achieving client satisfaction objectives for the assigned region(s)  
• Accountable for developing and maintaining effective relationships with clients, managing client expectations  
• Position level of client representatives with whom this position typically interacts with include those at the senior management level  
• Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s)  

Region/Portfolio Budget Development & Management  

• Assume financial responsibility for facility operations, including budget management.  
• In partnership with finance, responsible for the development of budgets (O&M, Transaction, capital projects and rent), and be able to support and explain approach to the client and the account team.   
• Using financial reports, perform monthly budget, analyze and re-forecast allocations as necessary.  
• Meet annual targets as per contractual performance and client financial targets / indicators.  
• Identify cost-saving opportunities and develop strategies to maximize financial resources.  
• Track and report on budget positive or negative trends performance regularly  
• Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings  

Portfolio Management  

• Highly skilled at facility operations management  
• Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level 
• Highly skilled at managing service delivery and meeting service delivery obligations 
• Skilled at managing budgets 
• Fully developed communication, influence, persuasion and negotiation skills 
• High degree of client service orientation and sense of urgency 
• Highly skilled at leading and engaging a team of individuals 
• Skilled at vendor management  
• Highly skilled at emergency management, emergency preparedness and business continuity planning and execution  
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible 
• Expert level knowledge of health and safety requirements.  Possesses a high degree of safety mindset 
• Maintains current knowledge of and highly skilled at implementing facility management services best practices 
• Expert level knowledge of current building standards and requirements 
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client 

Licenses and/or Professional Accreditation 

One or more of the following would be considered an asset: 

• Certified Facility Manager from International Facility Management Association 
• Certified Property Manager from Institute of Real Estate Management 
• Facility Management Administrator Designation from Building Owners and Managers Institute  
• Real Property Administrator Designation from Building Owners and Managers Institute   

This is a regular, full-time position with a salary range of $110,000 - $138,000 per annum. The starting salary will be  based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.