Teq
Professional development and classroom equipment provider
Customer Success Coordinator
Work onsite in the Huntington Station, New York office.
About the job
- 1–3 years of experience in Customer Success, Account Management, Support, or Operations.
- Hands-on experience managing high-volume scheduling, complex calendars, and account communications.
- Verbal and written communication skills, a customer-first mindset, and comfort delivering virtual presentations and outreach calls.
- Proficiency with Microsoft Office, including Outlook, Teams, and Excel; HubSpot or similar customer relationship management software; and scheduling tools.
- Willingness to work onsite in the Huntington Station, New York office.
- Guide new K-12 clients through platform onboarding, administrative setups, feature walkthroughs, and user roster management.
- Deliver scaled training sessions to maximize user adoption from day one.
- Coordinate and prioritize high-volume scheduling requests for onsite and virtual professional development sessions.
- Assign trainers based on expertise, location, and calendar availability.
- Oversee travel logistics and session confirmations.
- Execute proactive phone and email outreach campaigns to monitor account health and boost usage.
- Serve as the primary point of contact for customer support inquiries.
- Track usage metrics to mitigate churn risks.
- Maintain precise account records, scheduling statuses, and interaction logs within HubSpot.
- Collect client feedback and testimonials.
- Collaborate internally to refine team workflows and outreach strategies.
- EdTech, K-12, or software-as-a-service experience.
About the company
Teq helps schools and districts upgrade their classrooms by combining high-quality equipment and hands-on service with dynamic professional development. Their offerings include providing the latest classroom technology and resources, plus structured training that supports educators as they adopt new standards and assessments. The professional development is built around helping districts implement changes effectively, ensuring teachers can use the tools and methods to raise student achievement. Compared to others, Teq emphasizes ongoing service, tailored support, and a mission-driven approach to help schools transition smoothly to current standards. The goal is to enable outstanding student achievement by making the classroom transition to modern standards, tools, and assessments practical and sustainable.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Town of Huntington, New York
Founded
1972
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Simplify's Take
What believers are saying
- Teq updated its site August 27, 2026, signaling active content and product marketing.
- Teq’s August 13, 2026 safety-upgrade funding guide widens attach rates across districts.
- ISTE Live26 appearances in June 2026 keep Teq visible to K-12 buyers.
What critics are saying
- District procurement cycles and budget freezes can delay Teq deals into 2027.
- Google, Canva, and free AI tools compress Teq’s training pricing power.
- If PBL and PD spending shifts to platform vendors, Teq’s standalone offer loses relevance.
What makes Teq unique
- Teq’s 2026 mix spans iBlocks, OTISpd, and hardware, not only software subscriptions.
- Teq’s AI Literacy micro-credential launched December 10, 2025, packaging teacher training into seven sessions.
- Teq’s August 19, 2026 iBlocks Online targets project-based learning delivery, a rarer niche.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Training Programs
Professional Development Budget
Employee Discounts
Company News
Teq has launched iBlocks Online, the first web-based platform dedicated to delivering project-based learning experiences
Msetonline hope that Teq continues to partner with MSET on programs that will be beneficial to its members.
Teq, Inc. has already discussed the PHet interactive tool available on Lumio, but it doesn’t stop there.
Teq is proud to announce that its online professional development platform, OTIS for Educators (http://www.otispd.com), has won a Tech & Learning Best of Show Award at ISTELive 22. Tech & Learning's Best of Show Awards celebrate the products and businesses that are transforming education in schools around the world. Tech & Learning’s panel of judges awarded the products and solutions to exhibitors at ISTELive 22 Live who show the greatest promise to the industry, according to the U.S.'s most tech-savvy and knowledgeable educators
In October of 2017, Tequipment, Inc. published a blog post about Google Slides’ Q&A feature.