Teleperformance

Outsourced customer experience management services

HR Operations Specialist

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

Strong written and verbal communication skills in English and Japanese.
At least 2 years of experience in data administration and document management.
Proficiency in an additional language is highly preferred, with examples including Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, and Brazilian Portuguese.
Understanding of service-level agreements and HR shared services is advantageous.

Responsibilities

Manage and maintain employee-related data with precision and confidentiality.
Use customer relationship management systems, such as ServiceNow, to handle cases effectively.
Coordinate documentation processes to ensure compliance with company policies and procedures.
Collaborate with cross-functional teams to streamline data and document workflows.
Support the People Operations team and assist with HR-related tasks.
Anticipate issues and remain calm under pressure.

Desired Qualifications

Proficiency in additional languages, such as Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, or Brazilian Portuguese.
Understanding of service-level agreements and HR shared services.

Overview

We are seeking a detail-oriented People Operations Specialist to join our dynamic team. In this role, you will be instrumental in maintaining the accuracy and efficiency of data administration and document management within the People Operations team.

Qualifications

Job Requirements:

Strong written and verbal communication skills in English and Japanese.
Proficiency in additional languages is highly preferred (e.g., Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese).\
2+ years of experience in data administration and document management.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

Manage and maintain employee-related data with precision and confidentiality.
Utilize customer relationship management systems (e.g., ServiceNow) to handle cases effectively.
Coordinate documentation processes, ensuring compliance with company policies and procedures.
Collaborate with cross-functional teams to streamline data and document workflows.
Provide exceptional support to the People Operations team and assist with HR-related tasks.
Ability to anticipate issues and stay calm under pressure
Understanding of SLA and HR Shared Service is an advantage

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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