Managed Services Engineer

Salary Range: 80000 to 130000 (Currency: PHP) (Pay period: per-month-salary)

Duties and responsibilities:

• Manage the full lifecycle of customer-deployed firewalls, covering provisioning, policy configuration, firmware, high availability, licensing, backup, and health monitoring
• Operate centralised multi-tenant management platforms, keeping each managed customer’s configuration and policies segmented
• Tune customer security posture across firewall policy, intrusion prevention, antivirus, web filtering, application control, and SSL inspection
• Design, deploy, optimise, and troubleshoot SD-WAN solutions for business customers, including VPN topologies, application-aware path selection, and multi-transport underlays
• Plan and execute customer onboarding, network migrations, and configuration changes within agreed change windows
• Serve as the escalation point for managed services customers and deliver root-cause analysis and post-incident reports to customer IT teams
• Support the Network Design team in scoping, lab-testing, and productising new managed service offerings, including test plans, acceptance criteria, and input to high- and low-level designs
• Author and maintain configuration templates, runbooks, standard operating procedures, and customer service designs
• Automate repeatable managed services tasks using vendor APIs, scripting, and orchestration tools
• Train the Network Operations team on managed services procedures and progressively transfer routine operational tasks to them
• Contribute to SLA reporting, customer service reviews, capacity planning, and change advisory processes for the managed services portfolio
• Lead the Network Operations team’s data privacy and security process for handling customer and internal network data in line with RISE policy and data protection regulations

Qualifications:

5+ years of hands-on experience in network security engineering, including at least 2 years in a managed services, MSSP, or service-provider environment
Production experience administering FortiGate firewalls (FortiOS), including next-generation firewall security features
Experience deploying and operating multi-site SD-WAN on any major vendor platform, including site-to-site and remote-access VPN and tunnelling protocols such as IPsec
Experience with centralised firewall management and logging/analytics platforms
Advanced knowledge of IP routing and switching, including BGP, OSPF, routing policy, VLANs, QoS, and high-availability protocols
Working knowledge of ITIL-aligned incident, change, and problem management under customer SLAs
Proficiency with command-line administration of network devices and Linux systems.

Working conditions:

• Will be based in the RISE Manila office
• Travel may be required to other locations or customer sites depending on Company
needs
• Overtime may be required
• Shift schedule as determined by the immediate lead
• On-call duties may apply
• May be required to work nights
• May be required to work on weekends