Hold a valid AST certificate, or be registered in an AST course before starting the position. Course reimbursement may be available after 520 hours of work.
Have at least two years of experience in a security or related customer service environment.
Have previous experience monitoring multiple CCTV cameras simultaneously.
Have strong verbal and written communication skills.
Have time-management and organizational skills.
Be physically capable of conducting extensive foot patrols throughout a shift, up to approximately 22,000 steps per shift, and working outdoors in all weather conditions.
Be comfortable working in high-pressure situations using de-escalation training and tactics.
Responsibilities
Conduct regular extensive foot and vehicle patrols of buildings, parks, and public spaces to deter, detect, and respond to security risks, unlawful activity, and safety concerns.
Enforce City bylaws, including park hours, unauthorized structures, and liquor restrictions, using a progressive and professional approach to ensure compliance.
Engage professionally and respectfully with the public and clients, offer assistance, guidance, and support, and address concerns related to unauthorized presence or behavior calmly and professionally.
Manage conflicts using de-escalation techniques, resolve situations calmly and safely, and document and report incidents.
Issue and enforce trespass notices for repeat offenders in accordance with City policies.
Assist law enforcement, including the RCMP, through mobile surveillance activities related to active investigations and arrests.
Maintain accurate daily logs, reports, and notebooks documenting incidents, observations, and activities, and wear and operate a body-worn camera in accordance with internal policies.
Respond to complaints and incidents, gather evidence and information, prepare detailed reports, and appear in court as a witness when required.
Desired Qualifications
Hold a Class 5 British Columbia driver’s license and have a clean driver’s abstract.
Have Occupational First Aid Level 1.
Have Narcan training.
Have MOAB certification.
Commissionaires BC is currently looking for an experienced security officer to join our team working with the City of Kelowna!
This role will play a key role as part of a team responsible for maintaining the safety and security of City of Kelowna properties, facilities, and assets. This position involves conducting patrols, monitoring security systems, securing buildings, enforcing bylaw compliance, and participating in mobile surveillance operations.
The role also includes elements of community outreach, responding to complaints and incidents, and gathering evidence and information to prepare detailed reports. You will work to ensure a safe and secure environment for employees, visitors, and the public. This position offers valuable opportunities to collaborate with RCMP and Bylaw Services, providing meaningful experience for those pursuing careers in law enforcement. Depending on the nature of incidents, you may be required to appear in court as a witness.
We are seeking proactive, community-focused individuals who are confident engaging with the public. A core aspect of this role is educating individuals and groups on applicable bylaws while promoting compliance within designated sites through a professional and respectful approach.
Shift Schedule:
Tuesday to Saturday 1600 - 0000
Payrate: $25 per hour with pay progression after 6 months
Some of your responsibilities will include: Regulation enforcement:
Patrolling & Site Security: Conduct regular extensive foot and vehicle patrols of buildings, parks, and public spaces to deter, detect, and respond to security risks, unlawful activity, and safety concerns.
Bylaw Enforcement: Enforce City bylaws (e.g., park hours, unauthorized structures, liquor restrictions) using a progressive, professional approach to ensure compliance.
Public Engagement: Provide professional, courteous service while engaging with the public and clients in a respectful and empathetic manner. Offer assistance, guidance, and support, and address concerns related to unauthorized presence or behavior calmly and professionally.
De-escalation & Incident Response: Manage conflicts using effective de-escalation techniques, ensuring situations are resolved calmly and safely; document and report all incidents.
Trespass Enforcement: Issue and enforce trespass notices for repeat offenders in accordance with City policies.
Mobile Surveillance Support: Assist law enforcement (e.g., RCMP) through mobile surveillance activities related to active investigations and arrests.
Reporting & Documentation: Maintain accurate daily logs, reports, and notebooks documenting incidents, observations, and activities. Comfortable wearing and operating body worn camera in accordance with internal policies.
Your Must-Haves:
A valid BC Security License
AST certificate - If you do not currently hold a valid AST certificate, you must be registered in an AST course before starting the position. Reimbursement for the course may be available upon successful completion of 520 hours of work.
You have a minimum of 2 years’ experience in a security or related customer service environment
You have excellent verbal and written communication skills
You have proven time-management and organizational skills
Must be physically capable of conducting extensive foot patrols throughout the shift (up to approximately 22,000 steps per shift) and working outdoors in all weather conditions
Comfortable working in high pressure situations using de escalation training and tactics
Your Nice to Haves:
A Class 5 BC Drivers License and clean drivers abstract
Occupational first aid level 1
Narcan training
MOAB certification
What’s in it for you?
Opportunity for growth and development
Work for a reputable and nationally known company
A challenging yet rewarding work environment
Work closely with the RCMP and the city, giving back to the local community
Competitive salary with length of service increases
You’re a good fit if…
You pride yourself on your superior customer service skills
You thrive in a fast-paced environment
You can think on your feet and problem solve
You can work alone or as part of a team
Our Story Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.