Knowledge of current computer software, related hardware, and machine electronic systems.
Strong electrical diagnostic skills, including reading and understanding schematics.
Working knowledge of 3D site modeling and how models interact with machine controls and site calibrations.
Ability to operate multiple sizes and brands of heavy equipment, including motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, asphalt and concrete pavers, and curbing machines.
Ability to install and repair hydraulic valve systems and associated control systems.
Experience with electrical systems, including reading and understanding electrical schematics, troubleshooting with a multimeter, troubleshooting CAN network systems, and building and pinning out cables to make cables or correct wiring issues.
Ability to disassemble and repair electronic systems related to machine technology and survey infrastructure products and to read and understand wiring diagrams.
Ability to cut, grind, weld, and solder.
Customer service skills and verbal and written communication skills.
Ability to follow logical troubleshooting procedures and teach, motivate, and develop customers and employees.
Organization, time management, critical thinking, and problem-solving skills.
Ability to work independently and as part of a team and to work in a self-starting and self-motivated manner.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble very small objects.
Ability to read, write, and understand information, and to listen to and understand spoken information.
Computer skills, including Microsoft Word, Excel, CAD, AGTEC, and various warehouse and accounting programs.
Regular and punctual attendance; ability to work safely and adhere to company policies, procedures, standards, and applicable safety policies.
Responsibilities
Install, repair, upgrade, calibrate, and troubleshoot current and future technology products.
Train customers on survey infrastructure products and machine technology.
Model the company’s Values Based Leadership tools, models, and processes to align with its vision, values, and mission.
Demonstrate technology products and recommend solutions for customer applications.
Install laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on heavy equipment of all makes and models, and set up correctional GPS sources such as Base Stations, Internet Base Station Service (IBSS), and Virtual Reference Station (VRS).
Teach customers and employees to use technology products effectively to optimize productivity and monitor machine health, including laser and GPS systems, UTS systems, infrastructure and survey products, site calibrations, file management, VisionLink, and Winflash.
Coordinate with a manager to develop a product database to assist troubleshooting, and work with other departments to meet customer needs.
Create and initiate machine communications with the back office to download and upload models and upload surface data.
Troubleshoot electrical, CAN, Ethernet, and hydraulic systems and document the process to improve understanding and efficiency.
Perform system testing with sample or live data and technology, and maintain and improve current technology.
Verify site calibrations using appropriate survey techniques and troubleshoot calibration issues using those techniques; use rovers, robotic total stations, or auto levels and run a level loop as needed to identify problems.
Use programs including MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store.
Install, measure, and calibrate Earthworks platforms on supported machines of all models and brands using robotic total stations and survey products.
Perform application calibrations, troubleshooting, root cause analysis, and problem resolution.
Test, diagnose, repair, and adjust electronic and optical equipment to ensure proper operation, applying operational knowledge and methodologies for heavy civil site construction.
Use Business Center software to update customer files, check for modeling errors, and verify data.
Train customers on CAT integrated technology products.
Pull and prepare inventory to complete assigned tasks.
Cover periodic rotations on the SITECH Help Desk, helping customers troubleshoot machine and off-machine issues by phone, explaining solutions, and maintaining patience and professionalism.
Perform other duties as assigned.
The Technology Specialist I, installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. In addition, this position trains customers on all levels of survey infrastructure products and machine technology.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
· Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
· Demonstrates technology products and recommends the best technology solutions for each customer application
· Installs laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on all makes and models of heavy equipment and sets up correctional GPS sources, i.e., Base Stations, Internet Base Station Service (IBSS) or Virtual Reference Station (VRS)
· Teaches customers and employees on effective utilization of the technology products to optimize productivity and monitor machine health to include, but not limited to; Laser systems, GPS systems, UTS system, Infrastructure, Survey Products, Site Calibrations, File Management, VisionLink, and Winflash
· Coordinates with manager to develop product database that will assist in troubleshooting and works with other departments to ensure customer needs are met
· Creates and initiates machine communications with back office for downloading/uploading of models and uploading of surface data information
· Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting the process to increase understanding and efficiencies
· Performs system testing with sample/live data and technology
· Maintains and improves current technology
· Verifies site calibrations using proper survey techniques and trouble-shoot using the same. If the site calibration is bad, can use rovers, robotic total stations, auto levels, and can run a level loop if necessary, to identify the problem
· Works with various programs to include, but not limited to, MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store
· Install, measure up, calibrate Earthworks platforms on all models and machine brands of supported machines with use of robotic total stations and survey products
· Performs application calibrations, troubleshooting, root cause analysis, and problem resolution
· Service Technician tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure that they are in the optimal working order. This position is a multidisciplinary role requiring operational understanding, and underlying methodologies for heavy civil site construction.
· Utilizes Business Center software to update customer files, check for modeling errors and verify data
· Works with other departments to ensure that customer’s needs are met
· Trains customers on CAT integrated technology products
· Pulls and prepares inventory to complete tasks
· Covers periodic rotations on the “SITECH Help Desk” where the technician must be able to help customers troubleshoot machine and off machine issues over the phone using their extensive technology knowledge. Must work through customer issues while mental visualizing what the customer is doing and explaining. Must maintaining patients and professionalism to help solve the customer issues. This is a customer service role.
· Requires regular and punctual employee attendance
· Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
· Performs other duties as assigned
· Knowledge with current computer software, related hardware, and machine electronic systems
· Strong electric diagnostic skills, schematic reading, and understanding
· Working knowledge 3D site modeling and the interaction of models with machine controls and site calibrations
· Ability to operate multiple sized and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, paving systems to include but not limited to asphalt pavers, concrete pavers and curbing machines.
· Ability to install and repair hydraulic valve systems and associated control systems
· Strong electrical system experience. Ability to read and understand electrical system schematics, troubleshoot the same with a multi meter and sound troubleshooting techniques. Ability to troubleshoot CAN network systems. Also, able to build and pin out cables to make cables or to correct wiring issues.
· Ability to disassemble and repair various electronic systems related to machine technology and survey infrastructure products. Must be able to read and understand wiring diagrams
· Ability to cut, grind, weld, and solder
· Excellent work habits, accuracy, attention to detail, and quality of work
· Excellent customer service skills
· Verbal and written communication skills
· Ability to follow logical troubleshooting procedures
· Effective influencing skills which include teaching, motivating, and developing customers and employees
· Strong organization and time management skills
· Critical thinking and problem-solving skills
· Ability to work independently and as part of a team
· Ability to be self-starting and self-motivated
· Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
· Ability to read, write, and understand information
· Ability to listen to and understand information and ideas presented through spoken words and sentences
· Strong computer skills and the ability to work in Microsoft Word, Excel, CAD, AGTEC, in addition to various warehouse and accounting programs