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Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Warranty Support Analyst

Business OperationsConfirmed live in the last 24 hours
Full-timeMarkham, ON, CanadaIn-person

About the Job

Requirements

  • 2–5 years of relevant experience in the same or similar positions.
  • Completion of an undergraduate degree, or an equivalent combination of experience and education.
  • Good oral and written communication skills in English.
  • Excellent Microsoft Office skills, with good knowledge of Excel recommended.
  • General knowledge of information technology systems.
  • Strong organization, prioritization, and problem-solving skills.
  • Excellent project management skills.

Responsibilities

  • Prepare monthly and weekly management reports.
  • Provide support to the Warranty Team and warranty system users regarding warranty policies, procedures, and system processes.
  • Maintain and improve the Global Warranty Management System according to Hyundai Auto Canada’s needs.
  • Administer the company’s warranty tables and develop new requirements.
  • Liaise with the Finance Department to assist with reconciliation of warranty claims submitted to factories.
  • Act as a liaison with the Information Technology department to ensure the warranty system is maintained and improved.
  • Manage campaign and recall information in the warranty system and ensure compliance with official bulletins.
  • Assist with reconciliation of warranty claims submitted to factories and submit warranty claims to all factories in a timely manner.
  • Analyze claims returned or denied by factories and assist with resubmission.
  • Provide reports and analysis for warranty-related inquiries.
  • Support the Warranty Support Coordinator in completing and maintaining Dealer HPP/CPO refunds and cancellations in a timely manner.
  • Respond to dealer inquiries and requests through the warranty hotline.
  • Assist the Warranty Support Specialist as required.
  • Perform other duties as required.

Desired Qualifications

  • Good oral and written communication skills in French.
  • General database knowledge, such as Microsoft Access or SQL.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

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