Conduent
BPO and digital solutions provider
Claims Processor
+ Bonus or incentive
Must live in or near Lexington, Kentucky.
About the job
- Must be able to complete a typing test; the test must not be taken by phone.
- Must be eligible to work in the United States.
- Must be at least 18 years of age.
- Must have a High School Diploma or GED.
- Must be able to pass a criminal background check.
- Must pass a required drug screening.
- Must have reliable transportation and flexible availability.
- Must be proficient in Microsoft Outlook and Microsoft Teams.
- Must have strong attention to detail.
- Basic data entry skills are a plus.
- Process claims by following specific detailed instructions for eligibility coding, rating, and coordination of benefits.
- Sort, prepare, and scan insurance claims and related documents daily.
- Enter claim data into client systems throughout the workday.
- Process documents by following internal processes and identifying gaps in required information.
- Perform repetitive document-handling tasks, including removing staples and rubber bands, repairing torn documents, copying document types, and inserting patch sheets to separate claims.
- Follow mailroom security procedures and all company procedures.
- Maintain a safe, clean, and organized work area.
About the company
Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.
Company Size
10,001+
Company Stage
IPO
Headquarters
Florham Park, New Jersey
Founded
2017
Get referred to Conduent
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 20, 2026 Google Cloud partnership targets 30-60% lower document-review effort.
- August 10, 2026 qualified new-business pipeline reached roughly $3 billion, up 11%.
- August 10, 2026 asset sales deliver $234 million, funding debt reduction and restructuring.
What critics are saying
- August 10, 2026 revenue fell 11.9%; the largest commercial contract ends in Q3 2026.
- September 18, 2026 Texas Supreme Court kept the Medicaid orthodontics scandal alive.
- Conduent's legacy litigation and margin erosion threaten a break-up if divestitures disappoint.
What makes Conduent unique
- Conduent processes $80 billion in government payments annually and 12 million tolling transactions daily.
- August 20, 2026 Google Cloud Gemini integration strengthens Viewpoint's defensible eDiscovery workflows.
- September 14, 2026 Sundaresan hire signals AI, cybersecurity, and platform modernization focus.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Holidays
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Company News
Texas Supreme Court hears why Conduent says dentists can't sue over Medicaid ortho debacle. September 18, 2026 Twelve years after dentists filed suit over ACS/Xerox/Conduent's handling of the Texas Medicaid orthodontic prior authorization scandal, they are still waiting for their damages claims to reach trial. Two dentists in related cases against the company have already died while this litigation has dragged on, according to the attorney representing the dentists. Justice delayed is justice denied, they say. Back in August 2024, the Third Court of Appeals rejected Conduent's attempt to escape the lawsuit brought by M&M Orthodontics and Drs. Scott and Diana Malone. Two years later, the company is still fighting to keep the claims from proceeding to trial. To briefly rehash the history of the debacle, from 2004 to 2011, dentists submitted orthodontic prior authorization requests to the state's designated contractor, TMHP, then run by ACS Healthcare Services, for approval. Xerox later bought ACS and spun it off as Conduent. After receiving those approvals and providing treatment, the dentists faced payment holds, fraud allegations and demands for repayment by the state over whether the treatment was medically necessary after media revelations about the state-wide volume of such approvals came out in 2011. The dentists contend that Conduent failed to perform the meaningful reviews it was being paid by the state to conduct. According to their attorney, Jason Ray, proper reviews of the authorization requests and supporting dental records would have prevented the providers from being placed in that position with the state in the first place. Their lawsuit seeks compensation for the resulting harm. At the Supreme Court, Conduent argued that the state's control over its work entitled it to legal protections against the dentists' lawsuit even though the state had sued the company and extracted a $235.9 million settlement in 2019. Ray countered that the company was an independent contractor that hired and trained its own staff and controlled how it reviewed prior authorization requests. Much of the hearing focused on whether the company was legally entitled to bring this immediate appeal before trial. Justices questioned how a private contractor qualified under the statutory provision it invoked. They also explored whether another procedural route could resolve the immunity issues without further lengthy proceedings. Ray urged the Court to let the case proceed. He noted that the company had waited five years after the lawsuit was filed to raise its immunity arguments. The dentists, he emphasized, wanted their day in court. The Court took the case under consideration.
Business solutions company Conduent names Sundaresan chief information and technology officer. ROI-NJ Staff(Florham Park) September 15, 2026 Conduent Inc., a global technology-driven business solutions and services company, announced Sept. 14 the appointment of Narayanan Sundaresan as chief information and technology officer, effective immediately. Sundaresan has more than 28 years of experience leading enterprise technology organizations and digital transformation initiatives, with expertise driving AI-powered business transformation, modernizing enterprise platforms, advancing digital products, and strengthening cybersecurity and data governance. At Conduent, Sundaresan will lead the company's global technology organization and strategy in support of transformation and growth. He will focus on accelerating the adoption of AI-powered capabilities across the enterprise while continuing to strengthen the secure, reliable and scalable technology foundation needed to support Conduent's clients and operations. Sundaresan's leadership will help advance Conduent's efforts to modernize operations, scale innovation and deliver measurable outcomes for clients. "Narayanan joins Conduent at an important point in our transformation, and his experience will help us accelerate innovation, enhance client outcomes, and create greater value for our business," said Harsha V. Agadi, chief executive officer of Conduent. "I'm excited to welcome him to our leadership team and look forward to his impact as we turn our AI and technology strategy into measurable business results." Prior to joining Conduent, Sundaresan served as global chief information officer and senior vice president, digital products and technology at Strategic Education, where he led enterprise-wide AI work redesign and hyper-automation initiatives, technology harmonization across business units, and the development of global technology capabilities. He also previously held technology leadership positions at Capella Education Company, where he led digital technology initiatives, enterprise platforms and global technology delivery.
Conduent named Leader in 2026 NelsonHall HR Transformation NEAT. 60 minutes ago Recognition highlights Conduent's AI-powered approach to employee experiences, including simplifying complex HR processes and resolving routine HR questions while reducing demand for live agents Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in the Experience & Engagement market segment for HR Transformation Services in the 2026 NelsonHall Services Vendor Evaluation & Assessment Tool (NEAT). This marks the 10th consecutive time Conduent has earned Leader recognition in the assessment. NelsonHall's recognition highlights Conduent's ability to combine deep HR operations expertise with AI-driven innovation to help organizations simplify complex HR processes, improve employee experiences and deliver measurable business outcomes. Delivering Measurable Employee Experience Outcomes The 2026 NEAT assessment recognizes Conduent's employee-centric delivery model and its use of AI, automation, workflow orchestration, knowledge management and other technologies to create more personalized and connected experiences across the employee lifecycle. The assessment specifically highlights Conduent's capabilities: * Early-to-market deployment of Conni, Conduent's GenAI virtual assistant featuring advanced virtual-to-live agent integration * Conduent's Life@Work(R) Connect engagement platform, which combines CRM, robotic process automation (RPA), AI, workflow orchestration, document management and knowledge management capabilities * Continued investment in benefits experiences and HR services, including global payroll data management and learning services * ServiceNow capabilities and flexibility to support clients across leading HCM platforms, including Oracle Cloud, SAP SuccessFactors and Workday "Conduent's position as a 2026 NEAT Leader in the Experience & Engagement Focus market segment reflects its deep HR operations expertise, ability to support very large and complex clients, flexible lift-and-shift delivery, and an employee-centric CX model," said Elizabeth Rennie, Research Director, HR & Talent, NelsonHall. "All of this is underpinned by Conduent's early GenAI innovation through Conni and strong capabilities across CRM, RPA, AI and workflow orchestration." Conni is helping translate those capabilities into measurable results. Initial results from its deployment during the 2026 benefits open enrollment period include: * 86% of employee questions resolved without the need for an agent * 21% reduction in live-chat demand * 24% reduction in handle time as Conni resolved more routine questions * Increased employee engagement through omnichannel communications and advanced personalization Following the implementation and expansion of Conni across HR programs, one large enterprise client also saw strong, sustained engagement with Life@Work Connect, including more than 550 Conni interactions per day. The platform saw an increase of more than 4,500 daily employee logins, with employees engaging throughout the week, including weekend. Advancing HR Experiences Through AI Conduent continues to expand Conni's capabilities as an AI navigator as part of its broader investment in AI-powered employee experiences and intelligent automation. The company's roadmap includes proactive alerts and notifications, intelligent document processing, virtual voice capabilities and AI-assisted transactions. "With more than 35 years of expertise in HR operations, we understand that employees want HR experiences that are simple, intuitive and responsive," said Kimberly Marshall, Chief Commercial Officer, Conduent. "Our recognition from NelsonHall for the 10th consecutive time reflects our ability to combine that deep domain expertise with AI-powered innovation to simplify complex HR processes and deliver measurable outcomes for our clients and their employees." To read about the NEAT assessment and Conduent's Leader recognition, please visit: Conduent HR Transformation NEAT Report 2026
Conduent named Leader in NelsonHall's 2026 HR Transformation Services NEAT assessment for the tenth consecutive time. Recognition highlights Conduent's AI-powered approach to employee experiences, including simplifying complex HR processes and resolving routine HR questions while reducing demand for live agents. August 27, 2026 FLORHAM PARK, N.J.-Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in the Experience & Engagement market segment for HR Transformation Services in the 2026 NelsonHall Services Vendor Evaluation & Assessment Tool (NEAT). This marks the 10th consecutive time Conduent has earned Leader recognition in the assessment. NelsonHall's recognition highlights Conduent's ability to combine deep HR operations expertise with AI-driven innovation to help organizations simplify complex HR processes, improve employee experiences and deliver measurable business outcomes. Delivering Measurable Employee Experience Outcomes The 2026 NEAT assessment recognizes Conduent's employee-centric delivery model and its use of AI, automation, workflow orchestration, knowledge management and other technologies to create more personalized and connected experiences across the employee lifecycle. The assessment specifically highlights Conduent's capabilities: * Early-to-market deployment of Conni, Conduent's GenAI virtual assistant featuring advanced virtual-to-live agent integration * Conduent's Life@Work(R) Connect engagement platform, which combines CRM, robotic process automation (RPA), AI, workflow orchestration, document management and knowledge management capabilities * Continued investment in benefits experiences and HR services, including global payroll data management and learning services * ServiceNow capabilities and flexibility to support clients across leading HCM platforms, including Oracle Cloud, SAP SuccessFactors and Workday "Conduent's position as a 2026 NEAT Leader in the Experience & Engagement Focus market segment reflects its deep HR operations expertise, ability to support very large and complex clients, flexible lift-and-shift delivery, and an employee-centric CX model," said Elizabeth Rennie, Research Director, HR & Talent, NelsonHall. "All of this is underpinned by Conduent's early GenAI innovation through Conni and strong capabilities across CRM, RPA, AI and workflow orchestration." Conni is helping translate those capabilities into measurable results. Initial results from its deployment during the 2026 benefits open enrollment period include: * 86% of employee questions resolved without the need for an agent * 21% reduction in live-chat demand * 24% reduction in handle time as Conni resolved more routine questions * Increased employee engagement through omnichannel communications and advanced personalization Following the implementation and expansion of Conni across HR programs, one large enterprise client also saw strong, sustained engagement with Life@Work Connect, including more than 550 Conni interactions per day. The platform saw an increase of more than 4,500 daily employee logins, with employees engaging throughout the week, including weekend. Advancing HR Experiences Through AI Conduent continues to expand Conni's capabilities as an AI navigator as part of its broader investment in AI-powered employee experiences and intelligent automation. The company's roadmap includes proactive alerts and notifications, intelligent document processing, virtual voice capabilities and AI-assisted transactions. "With more than 35 years of expertise in HR operations, we understand that employees want HR experiences that are simple, intuitive and responsive," said Kimberly Marshall, Chief Commercial Officer, Conduent. "Our recognition from NelsonHall for the 10th consecutive time reflects our ability to combine that deep domain expertise with AI-powered innovation to simplify complex HR processes and deliver measurable outcomes for our clients and their employees." To read about the NEAT assessment and Conduent's Leader recognition, please visit: Conduent HR Transformation NEAT Report 2026 About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum - creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com. Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.
Conduent collaborates with Google Cloud to expand enterprise AI strategy and deliver genai-powered eDiscovery solution. New GenAI capabilities for Legal Compliance & Analytics help legal teams accelerate review, reduce costs and improve defensibility at scale. Aug 21, 2026 Prev Next 1 of 43,516 Conduent Incorporated, a global technology-driven business solutions and services company, announced it is expanding its enterprise AI strategy by collaborating with Google Cloud and integrating Google's Gemini models into Conduent's Viewpoint(TM) platform. The collaboration represents another milestone in Conduent's strategy to embed GenAI across its technology platforms, helping clients modernize complex, essential workflows while improving speed, quality and operational efficiency. Corporate legal departments are under increasing pressure to review growing volumes of structured and unstructured information while controlling costs, reducing risk and meeting tighter deadlines. By combining Conduent's decades of legal operations expertise with Google Cloud's AI technologies, organizations can analyze complex datasets faster, improve decision-making and deliver more defensible outcomes across eDiscovery and data breach response. "Enterprise AI is not about replacing expertise, it is about amplifying it," said George Wehbe, President, Commercial Solutions, Conduent. "Legal professionals are being asked to review exponentially more information with the same resources. By combining Conduent's legal operations expertise with Google Cloud's AI capabilities, we're helping clients make faster, better-informed decisions while maintaining the governance, transparency and defensibility these matters demand." Driving Faster, Smarter Legal Outcomes At the core of the collaboration is Enhanced Review, a GenAI-powered capability within Viewpoint, which applies user-defined protocols to identify relevant content, detect legal issues, and surface high-risk documents early in the review process. Enabled by Google's Gemini models, Enhanced Review delivers consistent, explainable results with transparent reasoning that helps legal teams understand not just what was identified, but why. By embedding GenAI, Enhanced Review enables: * Faster insights - key case questions answered in minutes, not days * Lower costs - 30-60% reduction in document-intensive analysis effort * Reduced risk - improved accuracy, auditability, and defensibility Extending AI Across the Legal Workflow Beyond document review, Conduent's collaboration with Google Cloud helps extend GenAI across the broader legal lifecycle. Viewpoint Apps use AI-powered analysis to convert large volumes of unstructured documents into structured, review-ready outputs, including chronologies, privilege logs and case reports, to accelerate insight while reducing manual effort. In addition, Conduent's CyberMine(R), integrated with Viewpoint Data Breach Analyzer, automates breach response workflows by extracting participant data at scale, often spanning millions of records, deduplicating entries, and generating audit-ready notification lists, significantly reducing both response time and operational burden. Built for Scale, Security, and Choice Unlike cloud-only platforms, Viewpoint gives organizations full control over how and where their data is managed. Clients can deploy the full solution as SaaS on Google Cloud, on-premises or through managed services, ensuring alignment with regulatory, security and operational requirements. This flexibility, combined with Google Cloud's global, high-performance infrastructure, enables organizations to scale eDiscovery operations without compromising data sovereignty or control. Advancing Innovation in Legal and Compliance Conduent's collaboration with Google Cloud reflects a commitment to co-innovation and expanding the role of AI across legal and compliance workflows. Current capabilities focus on eDiscovery and data breach response, with planned expansion into areas such as contract analytics and investigations.